HR Service - HR Task with a task 'collect user input'

Hi, I'm currently in the process of building an HR Service that involves several tasks. First task is for the 'Subject user': the user must confirm whether the item is approved. If the item is approved, then user needs to provide few specific details...

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Reconciliation rules error in CMDB Workspace

When attempting up update attributes in the CMDB Workspace, users are seeing the following message:Some attributes aren't updated due to the application of class reconciliation rules But if these same users got into the platform UI and update the sam...

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Assistance Required with Report Export in New ServiceNow Instance

Hi Team , Good day! I hope you're doing well. I’ve been working on creating a few reports in the new ServiceNow instance, but I’m encountering an issue when trying to export them. I receive the following error message:Could you please assist me in re...

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Kanban Board Component - Part 2 - Configuration reference

Kanban Board Component - Part 2 Table of Contents sn-vtb-cardsn-vtb-lane-headersn-vtb-lane-footersn-vtb-swimlane-headersn-vtb-cell-headersn-vtb-row-headerCards object configurationLanes object configurationSwimlanes object configuration Artic...

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Trying to send Reclaim Asset Record Producer Values fr Rule, and it creates RITM not ARR Record?

Trying to generate a Reclaim Asset record from a business rule that is using the Offboard RITM as a trigger. I tried the cart option, but it created a RITM instead of ARR record, and thereby skipped all the subsequent stuff that is supposed to happen...

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Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge

  Our annual #BuildWith Challenge is back for the 4th year, and we can’t wait to see what you create using ServiceNow Build Agent. Build Agent is Now Assist’s agentic AI tool designed to do all the heavy lifting of building  a fully featured Service...

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What is the way to integrate ServiceNow learning badges into my profile for my company's instance?

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Failed To Get Access Token , Pattern name: Pure Storage, To Check Pattern Log Press here

While running the pure storage server discovery, we are getting this error "Failed To Get Access Token , Pattern name: Pure Storage, To Check Pattern Log Press".  We have about 13 different basic auth created for 13 pure storage servers and added the...

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Attachment is not removed from activity stream

An agent has attached 2 attachments on to a case by mistake. We removed those attachments from the case but they are still showing up in the activity stream.  I know that we will not be able to find the record in sys_attachment table once an attachme...

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MCP Client Plugin not working

I am trying to use an MCP tool from my AI agent. I have created an MCP server definition with my server's URL and API key. The server is running FastMCP v2.13.0.2.  When I try to add the MCP tools to my AI agent, I get an error when the initialize ca...

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Modified Project Status Report Template not presented as input form correctly

I've successfully been able to create a new project status report template via the Docs option in Project Workspace, however, when I attempt to use it to create a new status report, the format on the input form is still the OOB default project status...

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Platform Governance Without Red Tape

Good governance accelerates delivery by clarifying what’s allowed, what’s reviewed, and what’s automated. Define tiers: low-risk changes flow with automated tests and approvals; medium-risk changes get lightweight architectural checks; high-risk chan...

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Adding new Fields to CMDB_CI or using Database view

Hello All,  My Business would like to know the Business Criticality and Risk of all CIs. These values are determined from the associated Business Application.  Looking at the tables in the CMDB it look like the only table that has these Field out of ...

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Q3 ITAM Roadmap Events

Hello,   Roadmap registrations are live!   Please see below for registration links to the Asset Management team's upcoming 2025 Q3 confidential roadmap sessions. The first option of each is filmed live, and the following two dates are replays. All se...

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December 4: U.S. Public Sector Tech Talk: Transforming Employee Relations in ServiceNow HRSD

Employee Relations work depends on thoughtful collaboration, accurate documentation, and clear visibility into each case. Yet, when HR teams manage these activities through disconnected tools, important context gets lost, follow-ups are delayed, and ...

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