Best practive to Remove GlideRecord from ACL and use conditional checks ?

I have an ACL on sc_req_item table as below to allow read access to the RITM for sc task approvers.How to replace GLideRecord with ACL conditions so that it still grants read access to the RITM and variables on it for sc task approvers  var app_ob...

• Question

How to have editable variables once a catalog is submitted ?

My requirement is that once catalog is submitted, it will create an approval task to a "group". This group will fill in a user from a variable field (which doesnt show on catalog form but only used for office works like selecting this user) and compl...

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Parent incident not generated child incident

Hi Team, we have one issue regarding child incident not generated for parent incident when the email communication happened on a closed parent incident which was working earlier. Here what we need to check and what could be the reason behind not gene...

• Question

Universal request - Contact type getting set to "Self-service - Universal Request"

Hi,I have a custom record producer that creates a record in the Universal Request table, and I am also testing with the out-of-box Request Help record producer. I am trying to set the Contact Type to “Self-service” in the producer script, but when th...

• Question

I am unable add filters to my widgets in dashboard which is in Platform Analytics workspace.

• Question

How to Restrict Add and remove button of MRVS in Workspace

I am able to restrict visibility of buttons on UI16 form by using client script but cant restrict in workspace. Since, you cant perform DOM manipulation in workspace using script.  Is there any way other way?

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How to add signature in email notification

Hi, I am having requirement. I need to add signature in the email notification  Example us the below one "Thank you, Incident management team "

• Question

"Query Rules" is not getting triggered.

The "Query Rules" functionality is not working as expected. There was a OOB query rule set up to display records based on the logged-in user's account.For example, if a user is mapped to an account with 10 cases, only those 10 cases should be shown t...

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• CSM Data Foundation

Email script

Hi, I have an email script for notification, I use it when record's insert to display the answer, and for another notification on update to display the updated answer. The script display the question if the answer is yes Example:user answer for:Q1 = ...

• Question

Can we directly open a specific dashboard instead of the default dashboard selection page in the Wor

When opening the OOB CSM/FSM Workspace, the system initially displays the dashboard selection page(Screenshot 1), After manually selecting a dashboard, the reports are then loaded and displayed.(Screenshot 2)Is there a way to configure the workspace ...

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How to install a plugin

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How to move a dashboard component from one workspace to another workspace?

In Service Operation Workspace, I see it has the below component, I want to clone the same component and use it in another workspace.. is it possible? I can see only option as duplicate variant.. which works only inside the same workspace. but here m...

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