ServiceNow Community

Managing Users with multiple instances in sys_user table

We have a requirement to record every employee’s Active Directory account in ServiceNow (sourced from Entra ID and/or on-prem AD). This is to support offboarding (ensuring all accounts are disabled/deleted) and to manage access extensions for account...

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Challenges fitting CWM, SPW, and EAP together after Agile 2.0 deprecation

In our organization we are currently using Agile Development 2.0. Given the deprecation notice, we are evaluating CWM, SPW, and EAP. Our Agile 2.0 teams can be progressively migrated to CWM, while at the same time we implement SPW and adopt the Digit...

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Time_worked field on Workspace

Hi. I have the following problem with the time_worked field on workspace.When I save a record on the backend, the time_worked timer field starts counting down from zero. In addition, a record is created on the task_time_worked table. This is how it s...

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Read-only service accounts for integrations

I am creating OAuth API endpoints for external clients, specifically for infosec scanning and logging tools like Splunk or Palo Alto SSPM or Valence. I want to I grant the respective service accounts both admin and snc_read_only roles. However I t...

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SignatureANGProcessor call from portal widget

Yet another layer of the signature pad saga! On the /fsmcp portal, the "FSM Task Sign Pad" widget is used to display the signature pad. When the 'Accept and complete' button is clicked, the information is bundled up and handed off to some post call ...

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SaaS - Subscription Resolution

Hi Team, Following the SaaS integration with SAM Pro, we are seeing a large number of user subscriptions such as user@adobe.com and boardroom@company.com. These accounts do not exist in the sys_user table, and we do not intend to create user records ...

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Informational popup?

We recently upgraded to Zurich and the Service Desk team is asking if there is a way to get this black pop-up to stop appearing.This black popup is in the way of closing an interaction since the x is covered. I know they can just hover over Details ...

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Cohesity in SAM Pro

Hi team, I am currently working on loading Cohesity DataProtect into ServiceNow SAM Pro. I understand that this product requires custom license metrics, and I wanted to check if there are any additional prerequisites or integrations needed to obtain ...

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mte

Are glide lists groupable in reporting

I created a list report and would like to group by a glide list field, however that particular field is not available in the Group by drop down list. Are glide lists not able to be made groupable for reporting because of its data type?

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Service Mapping

Implementation office hours Q&A - Now Assist for ITSM

Listed below are the questions raised during our Now Assist for ITSM Q&A session with answers. Use this as a starting point for your implementation planning. Q. What is the difference between AI Agent and Now Assist? Which is more customizable for...

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Now Assist

Workspace ATF: can not view the options in the drop down

Hello, I am currently trying to create an ATF workflow that closes a record in workspace view. Everything works except when I use the step 'Click Component (Custom UI)' and click on the 'Reason' field drop down to view the options, I am not seeing a...

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Transferable Stock is showing Zero - ServiceNow - Hardware Asset Workspace

In HAM workspace, when I create a request from " Hardware Inventory Stock Order " catalog item, its shows 0 in transferrable stock. Even though I have set up the models and assets which are available and in-stock.

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IntegrationHub ETL Nested Ojbects

Hello! I've been tasked with installing and configuring the Service Graph Connector for Google Console to maintain our ChromeOS devices with our CMDB. I got the baseline installation of the plugin to work and data is flowing. The end user requested t...

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Service Graph Connector

Process Mining in Minutes — Minute 3: Multi-hop Analysis

Welcome to Process Mining in Minutes, a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is short, focused on a single outcome, and built around how Process Mining actually gets used in the r...

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Record Producer: Keep previous MRVS rows when dropdown changes, and add new rows as extra columns (o

Service Catalog → Record Producer → MRVS (Multi‑Row Variable Set)Release:(please add your release, e.g., Vancouver/Washington)What I’m trying to doOn a Record Producer, I have a dropdown (select box). Based on the selected option, I populate a Multi‑...

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