ServiceNow Community

Planned and Actual effort is setup with a 24 hour workday, not 8 hour

Hello! In our firm we use the PPM module for our Projects. In the projects we use the Planned vs Actual effort to keep up on the hours spent in the projects. The problem is the days is setup as a 24 day, not 8 hour workday as it should be in our ca...

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MyNow occasionally loading u16 when opening Support > GetSupport

Occasionally when I open the MyNow portal and navigate to the Support > Get Support page, I am prompted with a u16 page, rather than the expected portal page. Does anyone else have this issue or have any ideas how to resolve it?Reloading the page doe...

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Application Navigator

What would NOT appear in the Application Navigator if `service` is typed into the filter field?A. Configuration > Business ServicesB. Self-Service > KnowledgeC. Service Portal > WidgetsD. Incident > Assigned to me

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Allow additional attachment extensions to a specific catalog item

Hello everyone, I want to know if there's a possible way to allow extra attachment extensions for one specific catalog item.

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How to add the hyperlink in the portal

Hi,I written one script include and call that into client script to show the field msg. In that message box itself I have to add the hyperlink of url. That url is stored in the one field called "contactlink". How to add the hyperlink in the client t...

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How to create macro button in servicenow portal form

I wanted to create a macro button on portal form named as "ADD', and if we click on add button then it should automatically copy the value mentioned in another variable "Description" and add this value in another exiting Multirow variable as a record...

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HRSD Activity Sets: How to Check Multiple Prerequisite Sets with OR Logic

I'm working with ServiceNow HRSD and need to create an advanced trigger condition for an activity set that should trigger when either of two prerequisite activity sets has completed, rather than requiring both to be finished.Current SetupModule: Serv...

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Walk-Up - "Create Incident" UI Action for Workspace

Hello all, we are currently configuring Walk-Up Experience and need assistance with the "Create Incident" UI action. Since Walk-Up uses the AWA and the workspace inbox, we would like to use the OOTB UI Action in the workspace, so the technicians don...

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Add variable to the secondary fields displayed on header in workspace

@Ankur Bawiskar I have a custom workspace create into custom application and I want to add some fields created date fields beside the category onto the record page of the incident, (in my application it is requested item table),here is the screenshot...

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Resolved! Access Control rules may provide access security

Access Control rules may provide access security for which of the following database objects?A. For a specific role, group, or userB. For a specific row, column, or table C. For specific groupsD. For a specific CMDB Configuration item

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Restrict particular domain from registering into Community portal

Hello everyone, I recently developed a community portal for my client. Now, they are requesting the ability to block specific email domains (e.g., gmail.com, yahoo.in) from being used during registration. I have already informed them about the existi...

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Community
domain separation
Integrations

Is load data work "dl_u_assigment" Table ?

Hi Community,When i am creating manual record in dl_u_assignment table it is properly setting fields but when i load my data it is not working properly can you anyone help me in properly Loading data in table or any small suggestion is appreciated. T...

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What is the use of 'product_instance_id' on IRE rule?

On CI identifiers, I see that a new identifier entry is introduced. What is the use of it ? when do we use it?

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Unable to login to the instance

My developer instance https://dev230501.service-now.com/ I'm unable to login to my instance its showing incorrect details though my details were correct. And also showing Verify your identityEnter the code sent to your email adXXX@example.combut thi...

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Why Restrictions on Firewall tables?

Why Firewalls related tables like'Palo Alto Firewall Devices' [cmdb_ci_firewall_device_palo_alto]Cisco Firewall Devices [cmdb_ci_firewall_device_cisco] We want to create few firewalls in those tables, but NEW button is disabled OOTB.We want to delet...

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