Inbound Action with invalid user

Hello Community, I am currently working on Inbound email actions for the creation of an incident. We want to change the Inbound Action so it will create an Incident even when the Inbound action can't find a User for this email address in the system. ...

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How to count the number of records in a table?

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What is difference between synchronous and asynchronous Business Rules?

What is difference between synchronous and asynchronous Business Rules?

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Add my requests to breadcrumbs on esc portal

Hello experts, I'm looking for best practice solution for adding my requests as first breadcrumbs when a customer is clicking on incident/request from my request on esc portal:  did someone implement this kind of request? Thanks, Tomer

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Some 'Project status report' created in project workspace are not visible

when we create 'Project status report' from project workspace sometimes it won't reflect on project not sure It is OOB.

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regarding SIR to digital IT relationships

How to check, Security incident in security incident response workspace to digital IT incident relationships maintaining context, and also status synchronization of security incident and digital IT incident, requirement is to check only OOTB configur...

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Dynamic form view Creation

hello team, Im looking for the feasibility for creation of dynamic form view.eg., if any record is created in table A, new form view should be created for incident table with all the fields available. this should be robust such as in future if any ne...

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how can we automate the connection alias setup in REST Step of flow designer for different envirnmt.

how can we automate the connection/credential alias setup in REST Step of flow designer for different environments so that it will auto update as per the instance i.e. dev, test & prod .it will be useful in case of code migration from one instance to...

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Problem Task type is not available in SOW

Hi Team, When clicked on create new Problem Task Ui button in SOW from Problem record there should be 2 options Root cause analyses and General but these are not visible . Kindly suggest attached screenshot   

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Restrict the users to access the portal page or catalog item if they are not part of the record

Hi Experts, Issue - the other users who are not part of the record can still view the page or catalog item associated with it,they should get an 'Access Denied' error.When a user tries to open the catalog item and is part of the record then user is a...

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knowledge

As a Knowledge Manager, I want the "Translate" button to be hidden from all users on the Knowledge article form, So that we can prevent unauthorized or incorrect machine translations and ensure users only read the officially published content.how to ...

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HRSD- Alumni Experiences Quick Start Guide

  HRSD- Alumni Experiences Quick Start Guide Zurich Release   The Alumni Center provides a way to stay connected with former employees and non-employees like volunteers and contractors. The Alumni Center acts as a portal to provide unique content, se...

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How to create announcement before and after Upgrade to the Users?

Dear members, Requirement-Could you please inform all users by creating a Top Banner in the GRC for any update/upgrades (from 3 days before after 3 days)? Findings:created new announcement on table ->announcement.list-It shows announcement on service...

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