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Community activity

Email client Template

In our case there is one DL from which the email is triggered within that DL, there are multiple DLs that received email but there is one DL that doesn't received email.My problem is that i cant find the DL i need to add that one DL so it can  receiv...

  • Question

need help with search widget

Hi,Need urgent help! I installed nowassist with Virtual agent, since then the search widget on homepage changed. Its the typeahead widget only but it now says Ask Now Assist for help or search.  When I search for something and press enter, it show tw...

  • Question

FSM WO task Form dates

Is it possible for me to set below dates in past. I got a use case where I need to put some sibling tasks in past since these are been completed in recent past its associated tasks are still work in progress. Scheduled travel startScheduled startEsti...

  • Question
  • Tokyo

Notification needs to be triggered

I need to trigger notification whenever any customer updated comments in Req_item. It needs to send notification to the Assigned to person. We don't have assigned to person in req_item available only in sc_task.how can we implement it.

  • Question

Additional collaborators in Service Operating Workspace

I found this link to additional collaborators in the Service Operations Workspace. How is the content of this list created and is this information available in a table? 

  • Question

Send notification at RITM level

I need to trigger a notification when a customer comments in a RITM particularly one that is pending approval.  Ideally it should send the notification to the 'Assigned to'  however we do not use 'assigned to' or 'assignment group' at the RITM level,...

  • Question

MTTR calculation by excluding onhold state

MTTR calculation by excluding onhold state , OOB indicator having [[Summed duration of resolved incidents]] / [[Number of resolved incidents]]  its include onhold state so how to exclude and calculate MTTR 

  • Question

Get OS Details on Virtual Machine Instance

You have to write it on virtual machine instance pattern as extension. Also added xml for ease of use.      library {name = "GET OS"id = "3d0730798386f1104e2ef355eeaad3cc"description = "GET OS" step {name = "GET OS" parse_var_to_var {from_var_name = ...

  • Article

How to hide a mandatory field using catalog client script?

Hi All,I've written a onChange catalog client script on Subcategory field. whenever a specific subcategory is selected then the description field should be visible and should become mandatory. After Subcategory value changes back to --None-- the desc...

  • Question
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