There is no Problem or Change Management in PDI

Hi,I don't see any Change or Problem modules in PDI. Can you please help what can be done.RegardsSuman P.

• Question

Workflow retire publish sys id missing in knowledge base

When previewing the update set batch on the Zurich instance, I am getting 4 preview errors under the "Preview Problems for Batch" tab.Error Message:Could not find a record in wf_workflow for column workflow referenced in this update.Could not find a ...

• Question

Can we upload empty files in servicenow

Hi all,In workspace can we attach empty files which has 0kb file size, does ServiceNow provide such functionality to configure this.

• Question

incident sla

 created an Incident SLA report, but I’m seeing duplicate incidents in the results. This happens because when the incident priority changes, multiple SLA records are created. I need help removing duplicates so the report shows each incident only once...

• Question

Duplicate "requester" card in sidebar in Service Operation Workspace

Dear all,   We are working on introducing the Service Operation workspace, but need to add a modification as we are both leverage the caller_id (as the requester) and a custom field u_end_user (as the actual end user). My though is therefor to duplic...

• Question

Assistant Analytics: Introduction

Assistant Analytics: Introduction Table of Contents Access RequirementsUnderstanding AI AssistantsWhat AI Assistants Include Why Assistant Analytics Matters for DevelopersAccelerate Decision-MakingImprove DiscoverabilityQuantify Automation Imp...

• blog

Change Management CAB Review Agent

Hi All, Has anyone created an agent or used NowAssist in a pre CAB check for quality and highlighting any potential issues. I have seen a product on the apps store called Change Guard but can't find a lot of info in terms of usage 

• Question

Currency in Variable Currency Widget

Hello!I have a catalog item where the user is needed to input an amount. I have added the Variable Currency widget as the Input Amount variable. I also need the Input Amount variable to be added as the Price field in the RITM. However, the Price Fiel...

• Question

I recently requested the "Activate all Software Asset Management Professional plugins"

I recently requested the "Activate all Software Asset Management Professional plugins" plugin to be activated on my personal development instance: dev413213. Unfortunately, the plugin was not activated. what are the next steps now?? I try this 2-3 ti...

• Question

HRSD CSA & CIS exams

Hi all, I’d like to get some clarification on the costs associated with the CSA and CIS exams. Is it correct that enrolling in an instructor-led course for either certification includes one complimentary exam attempt? Also, would I only need to pay t...

• Question
• Human Resources Service Delivery

Reference field display value

I have to create a new variable 'Application AIR ID' referencing to 'u_air_attributes' table & the 'Application AIR ID' should display the Application ID's.But the problem is when I am creating the reference variable it displays the 'Application Name...

• Question

Track usage of Platform Analytics dashboard

Hi,How we can track usage of Platform Analytics dashboards.We want to see, who all are the users are using dashboard's of Platform Analytics.Where we can get this information? Thanks.

• Question

now assist center error Security constraints prevent access to requested page. I have admin rights

• Question

unable to create record user record

Upon submission, request is sent for approval to requestor's manager.If approved:If User's location is 'Canada' add user to Bitlocker To Go Exception (ca) and close the request.Any other location, user is added to Bitlocker to Go Exception (mcgladrey...

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