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What`s New Popular Posts More The latest in Community Posted by jordancbaron Heading to World Forum Sydney? So Are We. G'day, Community! If you're an Australia-based practitioner, or just love a good ex... Read More Posted by ServiceNow Incident: Developer Site Restored and PDI Availability Issues Update: July 27, 2026 ... Read More Posted by ryanyong From Development to Production: Ask ServiceNow's AI Experts Anything Hey everyone, I'm Ryan... Read More Posted by ServiceNow Keeping PDIs Available for Active Builders: Upcoming PDI Reclamation Changes Lately, it’s become ha... Read More Posted by Earl Duque How to backup your Personal Developer Instance (PDI) Backing Up Your Personal Developer Instance (PDI) One ... Read More Posted by ServiceNow How to ask a great question in the Community The ServiceNow Community thrives on questions. When you ask a clear, focused questi... Read More Posted by sujitkhasnis How to Identify, Sponsor, and Scale the Right Agentic Use Cases I've watched smart tea... Read More Posted by SamirD ServiceNow builds the trust layer for Autonomous AI with NVIDIA OpenShell At Computex this week,... Read More Posted by laurentapia The #BuildMoreWithBuildAgent Challenge: Meet the Outstanding Apps The #BuildMoreWithBuil... Read More Posted by Jay_Couture Introducing project Warpspeed: alpha sign-up is open If you were at the CreatorCon Keynote, you saw Warpspe... Read More Posted by Travis Toulson Australia: The release where AI delivers for developers Australia: The release where AI delivers for developer... Read More Posted by mchawla8 Stop Context-Switching. Start Building. ServiceNow EmployeeWorks is at CreatorCon. Stop Context-Switching... Read More Posted by laurentapia The Session You Need at Knowledge (Plus a Quick Ask) From Shadow AI to Sanctioned AI: One Session You Shoul... Read More Posted by DanielCordick I Work for a ServiceNow Partner, and This Is My Plan at Knowledge 2026 I Work for a ServiceNo... Read More Posted by Paulsylo An MVP's Guide to Knowledge 2026 Hello all! With Knowledge 2026 around the corner, I am very excited to meet you all... Read More Posted by Phil Swann Jeeping4Community: My Advice for Knowledge and CreatorCon 2026 Hey there. I'm Philip ... Read More Posted by sachin_namjoshi Knowledge 2026: What I’m Actually Focusing On (and Why It Matters) Knowledge 2026: What I... Read More Posted by MS25 I work as a ServiceNow Architect, and this is my plan at Knowledge and CreatorCon I work as a ServiceNow... Read More Posted by jordancbaron Add the Vibe Code Lounge to your Knowledge Agenda! The Vibe Code Lounge at CreatorCon Is Exactly What It ... Read More Posted by jordancbaron Hidden Agenda Gems: CreatorCon Sessions You Should Know About These Community Pavili... Read More Posted by Travis Toulson Find Your Squad: The CreatorCon Hackathon is Tuesday, 5/5 Find Your Squad: Creat... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Its_Azar Specialist ServiceNow Australia: Read-Only Fields Got way Better. One small but useful change in the ServiceNow Australi... Read More Its_Azar Specialist Integrating via Windows Credentials Hi All For an integration we are supposed to use an windows credentail to connect t... Read More Its_Azar Specialist Think Before You Prompt: Assists vs Tokens in ServiceNow AI is everywhere these days, and ServiceNow is no exce... Read More prerna_sh Specialist Risk Rating Roll-up on vendor level Hello Everyone,There is a concept of Risk rating roll up in TPRM in my case this is... Read More George_1 Specialist Virtual agent live chat report Any OOB dashboard that captures all the Virtual agent conversation / AI Search resu... Read More IbrarA Specialist Exporting ServiceNow Records to Microsoft Word Using a UI Action In my last blog, From ... Read More George_1 Specialist Agent Chat Transfer – Translation Between Agents I have a questions regarding Agent Chat in Workspace a... Read More George_1 Specialist Agent Chat Transfer – Unable to Leave Chat After Agent 1 transfers the chat to Agent 2, Agent 1 remains in the conversation an... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online ServiceNow Exchange: Pro Dev Academy - AI-Assisted ITSM Development + ServiceNow SDK and Claude Code Hosted by ServiceNow 12 Aug, 2026 11:00 AM PDT Event Details Online Office Hours: Unified Security Exposure Management (USEM) - Migration and Adoption Hosted by Sarah Wood 13 Aug, 2026 08:00 AM PDT Event Details Online ServiceNow Exchange: Driving Platform Adoption from the Inside - Lessons from Women in IT Leadership Hosted by ServiceNow 13 Aug, 2026 09:00 AM PDT Event Details Online Office Hours Live with Frances Frei — What Great Coaches Do (APAC) Hosted by jasminecole 14 Aug, 2026 03:00 AM PDT Event Details Online Office Hours Live with Frances Frei — What Great Coaches Do — w/ Anne Morriss (AMS) Hosted by jasminecole 14 Aug, 2026 09:00 AM PDT Event Details Online ServiceNow AI Summit - Dallas Hosted by HollyHorton 17 Aug–18 Aug, 2026 06:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

SNOW CSM Multiple inbox challange

Currently there are multiple mailboxes are receiving emails from the clients for different purpose and getting forwarded to SNOW for case creation creating difficult challengesCurrent Challenges The existing RPA-driven process is complex, difficult t...

  • Question

Live Connect - Getting Started

Getting started with Live Connect in ServiceNow A practical guide to connecting your BI tools — Power BI, Tableau, Excel, and others — directly to ServiceNow data using standard SQL, without building ETL pipelines or moving data out of your instance....

  • Article

FSM/RETAIL - Using Case Tasks instead

I have been designing solutions for retail operations, national stores and the like, using Retail and FSM to handle their facilities issues (HVAC, paving, plumbing, etc). So far the standard design has been:Custom Case -> Work Order -> Work Order Tas...

  • Question

ServiceNow Exchange: Getting started with Task Mining

Get started with Task Mining and learn how to uncover insights into desktop activities to better understand and optimize business processes.   Explore the latest enhancements, including deeper integration with Process Mining for end-to-end visibilit...

  • Event

Splitting Snow instance to two instance for 2 org best practice

Hello All , I would like to get some guidance or best practice on this scenario : We are using 1 instance as a company but we might have to split the instance into two org with seperate identities.  What is the best rpactice on disconnecting data and...

  • Question
  • Architect

all related list are getting captured in updated set

I added only one new Related List to the User form, but the existing Related Lists are also being captured in the Update Set. Should I capture only the new Related List entry? Why are the existing Related Lists also being captured, and what is the be...

  • Question

Interaction Record (ITSM) in UI Builder

Hi,When you open an Interaction record in SOW, there is an email template called 'Email response to customer'.I want to remove this template from the form (see screenshot)How can I remove it from UI Builder, I can't find the page for Interaction in t...

  • Question

Resolved! OTM OT Excel SGC Import Task - No Save Button in Industrial Workspace

Hello Community, I am hoping someone else can help confirm the same issue I am facing in two separate instances of ServiceNow Australia, both Patch 1 and 2 in both Edge and Chrome.Plugins Required - Operational Technology Manager (Contains required d...

  • Question

How to Identify the Original Assignment Group of an Incident ?

Hi Community,I have a reporting requirement where I need to identify incidents that originally started with a specific Assignment Group (Service Center OR  Service Desk), even if the incident was subsequently reassigned to another group.RequirementFo...

  • Question

Best simple visual explanation of ServiceNow ACLs I’ve found

I came across this ServiceNow University lesson and honestly thought it was one of the clearest ACL explanations, done in a funny and animated way. I’m not sure who made it originally, but it’s now available on the official Now Learning platform.Supe...

  • Question

Configure or Customize? You're Asking the Wrong Question!

The goal is not to eliminate customization. The goal is to make every platform change earn its place. Most ServiceNow customization debates start with the wrong question: Should we configure it or customize it? That sounds sensible, but it focuses...

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