All clients don't need Now Assist, can we limit the Now Assist icon on the banner to a role?

Not all our clients need to see the Now Assist icon in the banner.Is there a way to limit the view to a specific role?Any help greatly appreciated.Thanks.

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Step-by-Step Guide to Configuring Email Account in PDI

1. Enable Email FunctionalityBy default, email sending and receiving are disabled in ServiceNow PDI.Navigate to System Mailboxes > Administration > Email Properties.Under the Email Sending section:Set Outbound Email to True.Under the Email Receiving ...

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Strategic Planning Workspace not visible after installing sn_apw_advance

I have installed the sn_apw_advance plugin on a Zurich instance, but the Strategic Planning Workspace still does not appear for the admin user.We recently upgraded our licensing from SPM Standard to SPM Pro, so the workspace should be available.I hav...

• Question

Client controller must contain a JavaScript function, see default value for example

Hi,In the widget i am getting error under Client Controller"Client controller must contain a JavaScript function, see default value for example". . Kindly help.  function($scope, TimeCardPortalService, spUtil, $sanitize, $rootScope, $window, $timeo...

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Task sla Business elapsed time' is greater than 'Actual elapsed time

Hi all,I'm seeing a weird issue for few Sla's, where  'Business elapsed time' is greater than 'Actual elapsed time'.Did anyone notice this kind of behavior? how this could happen?This sla has a 24*7 schedule with the caller's time zone. Thanks

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Looking for Input on Resource Assignment Best Practices in Project Workspace

Our team currently builds Resource Assignments at the project level to designate who is working on the project.  I’m trying to understand the best practice for assigning work at the task level. Is it better to assign tasks using the Resource Assignee...

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• Service Portfolio Management

Can some approve/reject by replying to servicenow without the user record in sys user

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[Lab Validation Notes] Welcome to ServiceNow (Zurich): Platform Analytics

This post shares learning notes from troubleshooting lab validation issues encountered while working through the Platform Analytics module in the Welcome to ServiceNow (Zurich) course. It focuses on common error messages you may encounter if the vali...

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4/28: Governing AI in Life Sciences: Ensuring Compliance, and Scaling Trust with ServiceNow

REGISTER Join ServiceNow and EY to explore building a compliant, scalable AI Center of Excellence in Life Sciences. Learn how Life Sciences organizations can govern AI with confidence—without creating barriers to progress. This webinar explores how S...

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4/28: Governing AI in Life Sciences: Ensuring Compliance, and Scaling Trust with ServiceNow

REGISTER Join ServiceNow and EY to explore building a compliant, scalable AI Center of Excellence in Life Sciences. Learn how Life Sciences organizations can govern AI with confidence—without creating barriers to progress. This webinar explores how S...

• Event

Copy attachment from interaction to incident not working

This is not a question but more of a solution for anyone who runs into this issue. We noticed in our instance that the copy attachments from interaction for when you click "Create Incident", the attachment isn't flowing over to the incident.1. Check ...

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ServiceNow Exchange: Getting value by adopting Enterprise Architecture Workspace

  Join the ServiceNow Enterprise Architecture Product Excellence team for a 90-minute session showcasing practical user journeys in Enterprise Architecture Workspace. The session will highlight how different personas — including business application...

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Closing the CMDB Data Gap with Purpose Built AI Agents

Introduction   A healthy CMDB depends on more than just discovery.  While automated discovery tools do an excellent job of finding configuration items and populating technical attributes, they often fall short in one critical area: the operational "g...

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Widget not showing up under certain circumstances (HRSD Cases)

I'm trying to understand how the HRM Case Info widget determines what info is displayed to certain users.Specifically, when a person tries to view a HR Case ticket (that they request for themselves) through the "My Requests" page they usually get thi...

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