I wanted to understand that do we have feasibility to customise Related Links on SOW view.

Do we have feasibility to customize all the Related Links on Service Operations Workspace, either as a recommendation or by creating a new page similar to Related Records.

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Unable to Restrict Data Sources Visibility in Assets Data Import Module

Hello Everyone, I have created a new module called “Assets Data Import”, which references the Data Source (sys_data_source) table. My requirement is to restrict data visibility so that only four specific data sources are displayed when a user clicks ...

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Not able to create and update button on playbook activity page

I'm working on playbook. I have configured a playbook on Contact table. Have configured a record generator to trigger that playbook. I want to rename the buttons appearing on playbook pages i.e, Record generator page, other pages. Please let me know ...

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Access Issue: User Without Roles Cannot Read Custom Table Data

I created a List Collector variable to retrieve records from a custom table, applied read ACLs at the record level, and assigned the public role. Why are users without any roles—and even those with the ITIL role—still able to see the data? Any sugges...

• Question

can't create a catalog item using REST API

Hi @Ankur Bawiskar I'm trying to submit a request using Postman with the API and payload below, but it's generating a cart ID instead of a request number. I've followed your instructions in the old post. Post : https://dev.service-now.com/api/sn_sc/s...

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What strategies have your organization adopted to train your user community?

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Load of form showing wrong times.

Hello All,         Issue experiencing in below scenario:        There are two time fields: "Start Time and End Time" and one date time field "Custom Start Date Time".       If i logged in with "US/Eastern" timezone and set values start time: 8:00:00 ...

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How to Populate the Reference Fields using the GlideModal

Creating UI PageHTML<g:ui_form> <table style="width:100%"> <tr> <td><b>Assigned To:</b></td> <td> <!-- Reference field --> <g:ui_reference name="assigned_to" table="sys_user"/> ...

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Service Now to Bitbucket Integration

I am trying to look at possible solutions for automating a process - When a requestor adds metadata to the fields of a Service Now ticket I now manually have to copy and paste those field entries as values in my code and create a Pull Request (PR) on...

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Survey question mandatory on condition

if survey question is 'are you satisfied or not satisfied' and if use select Not Satisfied - then  "Give additional info" question comes which is mandatory I want to show this question even if satisfied but in this case, it should be non mandatory. I...

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Help text for questionnaire

Hi all,How can I add a help text for a questionnaire through survey designer if I want the help text hidden unless user wants to view it.

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Outlook actionable message validate the microsoft entra id token after migrated

How to validate the microsoft entra id token configuration after being migrated for Outlook Actionable Messages. I've followed the steps to migrate token configuration as Microsoft is retiring the External access token. Microsoft will retire External...

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HAM asset receiving in now agent app is not working

In now agent app when I try to receive a purchase order line item, after submitting the asset details (serial number and asset tag) it throwing an error "Something went wrong". The user has procurement_user role.

• Question

ACL

Hi,I have a parent table with default ACLs (CRUD) grating access for role 'u_test'. There is a child table inheriting from parent table with default ACLs (CRUD) grating access for role 'u_test1'.However, parent table has one extra [parent.*] ACL grat...

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