ServiceNow Community

IRE Partial Payloads for SG-AWS-EC2 - AWS Service Graph Connector

Anyone else see higher rates of IRE Partial Payloads when it comes to the SG-AWS-EC2 job?Working with SG-AWS and looking in the CMDB Integrations Dashboard, I noticed the SG-AWS-EC2 scheduled job appears to have a much higher number of IRE Partial Pa...

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Unable to see the post button for work notes on a particular incident

A specific user group is unable to see the "Post" button for work notes on one particular incident in the production environment. For all other incidents, the button appears as expected. Additionally, I can see the "Post" button for the same incident...

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Create a Record Producer in ServiceNow that updates an existing user's record

I need to create a Record Producer in ServiceNow that updates an existing user's record instead of creating a new one. The fields that need to be updated are: Name, Time Zone, Schedule However, when I create the Record Producer, it currently creates...

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Customer Service Management
self-service

How to trigger a dialog window on Workplace Service desk?

The Workplace reservation form has a cancel function that allows us to cancel a reservation if needed, like so:We are trying to do the same thing for WSD tickets but no function to cancel a WSD ticket is available. Does anyone know if this can be co...

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Call existing Flows in a new Flow depending upon choice selection

Hi,I've 2 existing catalog items for Add users in a group and Remove Users from a group. And corresponding 2 Flows are there.As per a new requirement I'm building a new Catalog item where I'm asking the end user to Add or Remove user from that group ...

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Make Comment and Additional comment mandatory when RITM is moved into different state

Hi, I've below 2 requirements - 1. When a RITM is moved by an 'agent' from 'Open' to 'Work In Progress', "Additional Comments" (instead of Work Notes) must be mandatory.2. When a RITM is moved by an 'Assignment Group member (non-assignee)' from 'Open...

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Discovery http Probes

Hi, We just got notified by our security team that we had a connection from our mid server to a destination server using port 80. We are informed that we should use port 443 instead. I would like to ask if is it ideal to Go to Discovery Port Probe an...

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Live on ServiceNow: [APAC] Digital End-User Experience (DEX) Office Hours

Join the DEX product team to get answers to your tough questions and learn from the questions of your peers. This session will be led by members of the DEX product management team and cover any DEX related questions. Live on ServiceNow: Office H...

Event
IT Service Management
Office Hours
Virtual

Resolved! controlling UI action visibility from related list changes

Hey Community ,I have a requirement to control the Visibility of a UI Action.UI action : Revert to New.Table : change_request requirement : I need to hide the UI action "revert to new" on the table "change_request" when in the related list approvers ...

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Sending Mails through ServiceNow Page

I have been trying to send the mails to fetched email through scripts but in server script it is not propagating the input action ...

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Resolved! Instance License Transfer

We are doing existing Servicenow Instance License Transfer from xyz company to our company . Basically entire setup will be old except Instance License Transfer . i have question how it will effect existing ServiceNow integrations , tables, Mid ...

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Cannot edit in read-only editor

I need to make the "script" field read-only in a table, as described in the attachment. Where can I find the configuration settings to accomplish this?

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Resolved! How can snc_internal users view their submitted cases on the portal.

Hi all,We’ve created a record producer that creates a case in the sn_customerservice_casetable.Our requirement is for users with the snc_internal role to be able to view the cases they have submitted via the esc portal. However, with only the snc_int...

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Problem Task type is not available in SOW

Hi Team, When clicked on create new Problem Task Ui button in SOW from Problem record there should be 2 options Root cause analyses and General but these are not visible . Kindly suggest attached screenshot

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Changing Service ID password on Linux server

Good day experts I'm looking to update the service account on several Linux servers located in the DMZ. Ideally, I'd like to perform this change using ServiceNow Discovery or another automated tool, if available.If automation isn't an option, could y...

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