Zurich Patch 3 Upgrade - Dashboard Issues

Hi all, We have already migrated our core ui dashboards over to Platform Analytic dashboards several releases ago.  During the most recent upgrade to Zurich Patch 3, we had a lot of dashboard issues.  A lot of the core ui dashboards were set back to ...

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Upcoming SNUG: Call for Customer Speakers and Host

Hello San Antonio SNUG Members:   We are excited to be planning the next San Antonio SNUG in February and we are looking for customers who want to:    Present: SNUG presentations are typically 30-minutes in length - the perfect amount of time to shar...

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Source of Dynamic Content for Status Report template on Project Workspace - SPM

Hi, We have a requirement to display list of Stakeholders associated to project on Project Status Report like Key Milestone, RIDAC, Cost Plan and Resource allocations. I am unable to see Stakeholders under Insert dynamic content while creating new Pr...

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Looking for correct answer

Question -1When viewing the Model Management tab of the Hardware Asset dashboard, you see that several models are reported as "Match Not Found". What are potential causes of this? (Choose three.)A. You have opted out of the Content ServiceB. The cont...

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Automatically display related information

Hi experts, We have a service form with a field that queries the assets in the alm_asset table (asset tag). How can we display associated asset information once the user selects the asset in other fields (invoice, company, contract, etc.)?  

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Problem with Multi Row Variable Set Elements on Portal Form

We have a form where user access (breakdowns specifically) are called via API and should display on the form for the option of selecting them to be removed. This stopped working, probably at or around the upgrade to Yokohama. I have traced that the A...

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Auto-populate the assigned to field within the Hardware New record with a business rule

Hi,I am trying to auto-populate the 'Assigned to' field in the Hardware New record with the user from the 'Requested for' field in the Requested Item, after the RITM number is populated in a custom field called 'RITM Number' in the Hardware New recor...

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Adding dynamic duration column on report

I have one report in which user information is there. I want to add one column for the duration(in years and months) the user has been with the company and that should be dynamic.

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Mass search serial numbers that contain text?

Hello, I need to search the hardware table for 100s of serial numbers but only part of the serial numbers is given.  Is there a way to mass search serial numbers that contain xyz?  For example, I am given 1309531, 131952 and 1420341 but the database ...

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Report users with no assets

I am hoping someone may have a better solution to accomplish creating a report. I apologize if this is not in the correct 'location'.I am looking to get analytical data regarding our asset management. We have around 350 active users. Each user should...

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How to process an email forwarded by user from another company's SNOW instance.

I'm looking for the best practice. With ServiceNow being used in many companies, how can one process an email sent by my users to generate a ticket. Use Case:Third Pary vendor uses ServiceNow CSM App.  The notify my user about an issue they raised wi...

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Hi there,I started learning the SecOps fundamentals course, but where do I find the labs to practice

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