ServiceNow Community

Universal Task Checklist - No checklist item available

Hello, I'm in the process of configuring the Universal Task (not request) and found this 'checklist' type Universal Task. I tried to use it, but "No checklist item available" message keeps popping up. I'm using the Admin account, so no role should be...

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Agent Client Collector (Times out eventually)

I have noticed through monitoring and reporting that on a certain midserver we have the number of Agents reporting "Up" decreases over time. Despite the hours where our operations are active, the number of machines reporting UP is quite low. I did th...

Question

ATF Advanced Risk

Hello, I am working on creating an ATF script for our Advanced Risk Workspace and need to select the Inherent Risk Impact questions. Below is a screenshot. Does anyone know how to get the ATF script to select one of the options from the drop down? Sc...

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Risk Management

Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge

Our annual #BuildWith Challenge is back for the 4th year, and we can’t wait to see what you create using ServiceNow Build Agent. Build Agent is Now Assist’s agentic AI tool designed to do all the heavy lifting of building a fully featured Service...

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How to edit the UI action on "Actions on selected rows" on sc_task table, under Approvers tab?

Good evening.!How to edit this UI action button "Request approval" on sc_task table, under Approvers tab?I want to either edit it to write a script or, remove it? Please help. (Also, please ignore the other "Request Approval" button on the context me...

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How to remove Related List from Workspace

How do I remove these 2 in CSM workspace. I cannot find it in the list

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VA: How to use custom "Request catalog item (LLM)" instead of OOTB one for all catalog items

Hello, I am building one custom "Request catalog item (LLM)" topic block and want the system to use it for all request raised within VA. Within topics, I can easily use the custom one to raise catalog item. But ones which appear while searching for a...

Question

Related List Hierarchy not visible

I'm trying to display a hierarchy like structure in the case form so that the end user can drill down and navigate to the product and finally choose the product for which the case is being created. This is the hierarchy of product models that I have ...

Question

Virtual Agent - Search results

Hi everyone,We’re using the AI Search utility in our Virtual Agent topic (Zurich version). The search works fine — it returns Catalog Items and Knowledge Articles — but Order Guides are not showing up in the search results.Has anyone faced this issue...

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Request risk reduction for a vulnerable item do not work OOTB

Hello. We have issue with OOTB - Request risk reduction for a vulnerable item.When we request:A. Request for DeferralB. Request for Risk Reduction Two "State Change Approvals" are being created for A and BWhen we do all approvals A is going in to App...

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Looking for tips and guidelines for content creation in the context of AI?

Together with the authors we were working on content creation guidelines and were considering to have a section dedicated to AI. Does anyone have any suggestions or recommendations regarding the subject?

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AI Search
Best Practices
Now Assist

Bulk creation of ACLs

Hi!I’ve added several new fields and now need to create the corresponding ACLs.Is there a faster way to generate all the CRUD operations for these fields, instead of creating each ACL manually one by one?Thanks!

Question

SSO redirect to Logout page

We have a requirement to implement Single Sign-On (SSO) integration in ServiceNow using OpenID Connect. The approach involves creating a new Identity Provider in ServiceNow with the "Auto Provisioning" option set to True. When a user clicks the SSO l...

Question

SLA Breach time calculation not followed schedule

Hi,I have an SLA which has schedule 8am to 6pm schedule.A case is created to 11.35am but the breach time calculated it shows 01.43am next day.How can this be possible?Look at the screenshots for the details.Task SLA Screenshot:IN SLA definition, we h...

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After upgrading from Xandu to Zurich , the custom theme doesn't gets applied.

After upgrading from Xandu to Zurich , the custom theme doesn't gets applied. All I want is to update my Non- production instances to have different colors themes of the Header Banner color to differentiate between instances.

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