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How to add a fixed query for Add button on 'task_cmdb_ci_service' table and only for incident table

Hi All, I have a requirement to add a query - 'ref_cmdb_ci_service_auto.service_classification=Application Service^ref_cmdb_ci_service_auto.busines_criticality=1^operational_status=1' on Add button on impacted services related list of incident table....

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Incorrect data population

Hi All,We have identified incorrect data in the cmn_location table that appears to be originating from an external import. I suspect the LDAP User Import is the source; as shown in the attached image, the location is being mapped from the physicalDel...

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Resolved! How to enable bulk data import option in Workspace list view

How to enable bulk data import option in Workspace list view

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Notification on Approval Table

Hi Team,I need to configure a Notification , requirement is like below,Table - Approval (sysapproval_approver) When to send > source Table is > sc_req_itemstate is > Requestedcatalogs contains > service catalog who will Receive > Approver how to con...

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Approval Delegation

Hi All,I am working on the scenario: When a manager (approver) is on leave, approvals should not get stuck.So the manager can assign a delegate for a specific period, and during that time: Approval requests automatically go to the delegate System sti...

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In sow view need to add email template icon for problem and RITM forms

Hi Team, In sow view need to add email template icon for problem and RITM forms like below mentioned in the screenshot, how to do this. Currently i can see that email template on the incident and change form. Regards,Abhilasha G T

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Enter Email address option on glide_list type field

Hi All, We have glide_list field type that references sys_user table. If I try to enter any email address on "Enter email address" Option from the form itself it gets updated with the email that does not exist on sys_user table. var comp = $sp.getPa...

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Importing knowledge Article

Hi Team, I have a knowledge article document in word format, in that there is a two fields like summary field and symptoms field having contents once I upload the word document , both the summary field and symptoms field names should be erased and th...

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Getting error:Failed to load PDF document, while opening the attachment

I am downloading a document from sys_attachment table .The file is getting downloaded but getting the error :Failed to load PDF document in servicenow. Content type: application/pdf in attachment table.File is opening perfectly in DEV , error exists ...

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SAM Pro - Software Lifecycle Report (EOS/EOL)

Could you please suggest what are all possible ways and features available in SAM Pro to increase the normalization rate for discovered software.Also, I noticed that software lifecycle information (EOL/EOS) is not populated for many discovered softwa...

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EOL
EOS
Lifecycle
normalization
SAM
software

Mega Menu Disappears in Employee Center

I'm new to this but understand taxonomies. When I clone the employee taxonomy to try to experiment with the mega menu. I simple rename Technology Services to Tech Services and the menu just disappears. I have it set in the Portal Settings in Employ...

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Opened for name populate in email body

I need to create a simple notification email script to display the ‘Opened for’ name in the notification body. The scenario is that I am creating a notification on an HR Task, and I want to show the ‘Opened for’ name from the case associated with thi...

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Closed ticket sorting on My Request page on ESC portal

Use case: On the My Request page, there is a filter for Open Request and Closed Request. These two filters shows same columns as Request, State, and Updated. The business requirement was that if I select Open Request in the filter, then the columns ...

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Resolved! https://developer.servicenow.com/dev.do issues

Hi all, Is there any planned outages or patches to the https://developer.servicenow.com/dev.do site? I've tried accessing on multiple devices but get a blank page. Noticed there's a few errors in the console, a lot of failed HTTP calls and no service...

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Platform analytics drilldowns not working in dashboard - "This content could not be loaded"

Hi all, After migrating to Platform Analytics, many drilldowns have stopped working in dashboards. They still work normally when viewed individually in Visualization designer. What happens when I click on the visualization to open the drilldown, it ...

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