ServiceNow Community

How Impact Accelerators Can Help You on Your ServiceNow AI Journey

If you're like most of our customers, you're probably interested in how you can do more with AI on the ServiceNow platform. Luckily for you, we've got a large menu of Impact Accelerators that can get you the help that you need, no matter where you ar...

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ServiceNow Impact

Resolved! requested_for vs. Available For (Item is unavailable for this user)

Hi community,I'm facing a design issue in our Service Catalog and am looking for advice on best practices. My goal is to standardise the logic for selecting users and approvers. Current Setup:We use a Multi-Row Variable Set (MRVS) with an editable re...

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Information on _queryMatch

I am trying to understand exactly how _queryMatch works in the Lookup Rules. There is very little information other than the start of the default scripts.// _queryMatch function checks if the query returns 0, 1 or more than 1 CI. // it returns: // ...

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Transform Maps

Hi all,I’m running into unexpected coalesce behavior on a Transform Map. I have two coalesce fields: Field X (direct source-to-target) and Field Y (mapped from a column in the uploaded Excel through script). The Transform Map also has “Create new re...

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'Request' and 'Requested For' fields are empty for some of the RITM records

Hello AllI am facing issue when a new request is getting created via catalog item the Request and Requested For fields stay empty for the RITM record or request is not created while RITM record is created.I also saw the history of the records, showin...

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List Collector and Look Up User in Entra ID

Hi everyone, I'm trying to get a user list in a List Collector and pass to Look up User in Entra ID, to get the ObjectID of each user in the list to pass to the Add Users to Group in Entra ID.However, I'm hitting a roadblock. I'm successfully getting...

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Error: Unexpected token in object literal

This is my Action script step, trying to use this in the flow whenever variables (special char escaped) need to be updated. Now this is throwing an error when I am passing this value to variable "cable_installation_request_for_printer_selection_stat...

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Resolved! Change Incident State from Outbound Email

Hi ServiceNow Community,I’m working on a business rule or a flow to automatically update the state of an Incident to "On Hold" when a technician sends an email using the ServiceNow email client in Incident Management. Despite my efforts, the rule isn...

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Incident Communication Management
Incident Management

Base64 encoded Attachments

A common use case when working with integrations in ServiceNow is dealing with attachments in base64 format. However, the information on how to accomplish this is often scattered across different sources. This article aims to provide clear and effect...

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Virtual agent show the user a list of open incidents

Hi All,I need your help. I would like to have a topic in virtual agent that shows the user his list of active incidents and the user can press on one of those incidents and then update the incident with comments or attachment.How should I do it?Thaks...

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email script notification

(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template, /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action, /* Optional GlideRecord */ event) { var number = current.number; var re...

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Who can I ask for help?! Your Guide to the People Side of ServiceNow Impact

A big part of what you get with ServiceNow Impact is help from our team of experts. Let's walk you through what you get and who you can work with, so you know exactly where to go! Some of this might look and feel a little bit different based on the...

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ServiceNow Impact

New Course Launch—GRC: Privacy Management (PM) Essentials Is Now Live!

The GRC: Privacy Management (PM) Essentials course is designed to help implementers and process users confidently manage personal data and privacy policies for customers and employees. Whether you're navigating global regulations or building privacy ...

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Pre-Sales Solution Architect Skills

If you're a developer thinking about stepping into a pre-sales Solution Architect role—or you're already an architect considering a move into pre-sales—there are a few things you should know. It’s not just about building the best solutions; it’s abou...

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sc_task Business rule to move non agent comments from pending to work in progress.

Hi,I seem to be running into issues with trying to set up a business rule for sc_task. We want any non-agent replies to the sc_tasks to move the state from pending to work in progress. We only want this to work for 3 assignment groups. Another factor...

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Request Management