ServiceNow Community

Resolved! Add a custom font for Knowledge Articles

I'd like all the Knowledge Articles to be shown with a custom font.I tried to attach a .ttf file and use that as a source with the CSS Include and applying it with a UI Policy but it seems like I did something wrong since it didn't change anything.An...

Question

Not able to implement specific approval policy in the Change Management

Hi everyone,I am looking for guidance on how to implement a specific approval policy in the Change Management module.For a Normal Change, the approval process should be as follows:Approval goes to the CAB team, which consists of 6 groups.The change i...

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Change Management

Mismatch entity for Service graph connector for aws.

<p>There are existing RTE field Mapping for instancetype to instancetype and i changed the target field to custom field u_instance_type.Its giving the error while running EC2 job in servicenow . </p>

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Resolved! Easy? widget help

Objective:Display an info message on any given catalog item that provides the average number of delivery days expected based on current catalog item AND location (reference variable on item) Action taken:1. Created a variable of type Reference which ...

Question

Global Search Result Shows Generic in Search Result

I am new to service now,I added a new search source from 'interaction' table to the CSM Workspace. Now the results are shown but the card deosn't shows the field values but only text Generic. (See screenshot below)How can I configure the search resul...

Question

SLA Report

Hi Community,Hope you are all doing well.I’m reaching out for guidance on a report requirement related to SLA Definitions in our instance.We need to generate an Excel report(only one time) of all active SLA Definitions with usage and related group de...

Question

Data Source import old data instead of new excel file

Hello community!I have a Data Source to import information from Excel file with only one line to test, and the column names inside the file are: proposal; professional name; status; class entity and class number. I have imported data before to the sa...

Question
Data Source
import set
Yokohama

Resolved! Adding a Time Out for a Due for a Duration of Time Action in a Flow

We have flows working today that send out an email to the requestor and have a Wait for duration of time action for a period of 9 hours of sending emails. Then once they get a response, they close the task linked to that action which closes the Requ...

Question

How to create a dynamic group of users?

Has anyone else run into the limitation that groups in ITSM Standard are always static? Right now, we have to manually add and remove users, which doesn’t scale well when people change departments, roles, or locations. Wouldn’t it be useful if groups...

Question
Digital End-User Experience (DEX)
Major Incident Management

Skip approval workflow

Hi all I would like to check whether it’s possible to bypass the workflow for articles where only the valid-to date has been updated and no content changes have been made. If an employee is only extending the valid-to date, can the system detect this...

Question

ErrorAccess to api 'put from scope 'sn_customerservice' has been refused due to the api's cross-scop

Hello, I'm facing an issue when trying to access certain CSM tables via the portal. The error message reads : "Access to API 'put(table_name.field)' from scope 'sn_customerservice' has been refused due to the API's cross-scope access policy." Is th...

Question

ServiceNow Community Badge Availability: Hacktoberfest, Community Week, and #BuildWithBuildAgent

Hello everyone,I was fortunate enough to participate in the recent events: Hacktoberfest, Community Week, and the #BuildWithBuildAgent Challenge. I'm very excited about the recognition! I wanted to check with the long-time community members and team ...

Question

Only owner is able to edit Strategic priority records in SPW currently

Hi Experts, In SPW, strategic priority record is edible only to the owner, we would like to know if we have any other field level flexibility exits similar to goal so that other members from the project can also edit the strategic priority record.Can...

Question

Starting a public portal from out of the box

For this post, let's take a more in depth look at the Business Portal which looks like the best option to use as a starting point for a public portal. To set this up, I installed the CSM plugin in a brand new instance. The portal itself is inactive w...

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ATF Test step

Hi All, On the problem Management form :When the request approval button is clicked (on the RCA State) -> approval will be generated to the group in problem coordinator group field -> impersonate the user -> approver the request -> end impersonation...

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Problem Management