ServiceNow Community

Is there any OOTB discovery for Oracle Exadata Systems?

Hi, I found a couple of articles related Exadata Discovery including a good document with all the steps someone else used to discover all the Exadata components (link below).https://www.servicenow.com/community/itom-forum/here-s-how-you-can-discover-...

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Change name of variable after approval

Hi all,I have a created form that allows the user to change the name of an assignment group nameWhen the user adds this to cart a request is sent to an approver and upon approval the name should change I created a business rule to do this: here are m...

Question

Catalog Data Lookup Definition fields not populating when form loads

I set up a Catalog Data Lookup Definition for a catalog item so that the employee ID, job title, and email address auto-populate based upon the requester that opens the request. My issue is that when the form loads, those fields don't populate. Howev...

Question

how to restrict catalog client script to run if item is order guide in servicenow

Hi Team, I am using the same variable set in both "Order guide" and "Catalog item".But client script should run only if the item Catalog item and not the Order Guide.Can any one help on this(It should work in portal and Native Ui)

Question

how to control state transitions on change table using business rule

Hi community, i have a ask from my manager, to control state transitions on change table on PDI, like state should move from New->assess->authorize->schedule......... based on any field conditions, if assignment group is not empty it should move from...

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Change Management

Topic vs Service Category - creating New Knowledge Article

Hello Community When creating new knowledge article there are two similar fields "Service Category" and "Topic". How to understand "Topic" in that case? Intuitively I thought that Topic is more detailed than "Service Category" for example: Topic: "La...

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AI Search
Best Practices
KCS
Now Assist

Resolved! How to disable "Welcome to the Platform Analytics experience" popup in Zurich

For those who have migrated to Platform Analytics, does anyone know how to disable the "Welcome to the Platform Analytics experience" popup that start to show up on upgrade to Zurich? We want to disable for 3 reasons, and I can't find a system proper...

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disable popup
Platform Analytics
workspace modal
Zurich

Unable to copy RITM attachments to related records using Business rule

I'm trying to copy attachments uploaded on a catalog form (while raising the RITM) to related records (in another table), but it's not working using a Business rule.My actual requirement is: User submits a catalog form.Multiple excel files are attach...

Question

How to hide “Mark Incident as Resolved” action in Now Assist Virtual Agent response

Hi Community, In Now Assist Virtual Agent, when a user asks for incident status (e.g., “What’s the status of INC13140?”), the response shows incident details (like Number, Description, Status, Assigned to, Last updated, Update summary, etc.) along wi...

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Service Portfolio Management
Virtual Agent

Reduce Installation Friction: Streamline Your App Experience with the New Store Entitlement Flow

Major Updates to Application Manager & Store Introduction Imagine discovering every app your business needs—right in your instance, with zero friction. That’s now a reality. With the latest updates to Application Manager and the Store, those pain...

Article

Soumitra Das & Ria Dutta : How do I automatically copy attachments from a Catalog Task

Hi everyone! My name is Soumitra Das and I’m an Oxford UK based entrepreneur, and together with my friend, Ria Dutta (tech Author) — we run a IT start-up. By default, attachments added to a task are "trapped" there. This is a classic "How-To" that re...

Question

How to stop auditing/versioning for any field on the table

Hello Everyone, We have a custom Date/Time field on the sc_cat_item table which is populated via a Business Rule when an RITM is submitted. The field captures the date and time of the most recent submission, allowing us to track when the catalog item...

Question

Can length of Discovery Schedule Name field be increased?

Can the length of Discovery Schedule "Name" field be increased? The default is 100 characters, but we are needing to exceed that in some cases to conform to naming convention used by Network team in their IPAM tool, and wanted to check to see if anyo...

Question

Adding more inputs into Flow Designer Action even with the limit reached

One thing that I've noticed when creating a Flow Designer Action, there is a limit to the number of inputs that are allowed. Because it this, it means that I've had to create two separate Flow Designer Actions: I was just wondering if anyone has co...

Question

Client Script Returning Null

Hi,So I have this combination of onChange client script and script includefunction onChange(control, oldValue, newValue, isLoading) { if (isLoading || !newValue) return; var ga = new GlideAjax('AccountSTOChecker'); ga.addParam('sysparm_name'...

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