ServiceNow Community

Introduction to ServiceNow ATF (Automated Test Framework)

ServiceNow’s Automated Test Framework, or ATF, is a powerful tool that helps developers and admins automate the testing of applications and configurations within ServiceNow. Instead of manually testing every change after an update or deployment, ATF ...

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Are drilldown kind of visualization supported in platform analytics?

Hi,I have several reports and dashboards in Classic UI. I migrated these to Platform Analytics dashboards but there are several reports and interactive filters which were not working properly in Platform Analytics , so the suggestion that came was to...

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Security issue while adding/removing users from HR group via Flow

Hi all,I have a catalog item attached to an HR service for Add/Remove users from HR groups. After HR case approval, my Flow should add/remove the user from the HR group. Initially, when running as System User, the Flow was erroring out due to securit...

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Show choice list option only to certain dept/groups and for rest user remove that option.

Hi all, so I have this task whereby in a select box choice options. The variable name of that select box for example is 'Service Request' and in there have 5 options. For option 1, 2 & 3 only users belonging to a certain department or certain groups ...

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Issue calling Script Include in Automated Indicator

I am Trying to call a script include into a Automated Indicator the filter condition i am using is Sys_is is one of javascript&colon; new nameofscriptinclude().function();The script include is working fine if i call it from a background script it is ...

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Dashboard
Filters
Performance Analytics

Restrict Import XML Context Menu on Prod Instances

Hi, I have been trying to restrict the visibility of 'Import XML' Context button on Prod Instances, I have tried to modify the condition on the Context Menu to below but the button seems to be visible to all 'admin' Users. I have tried to break it d...

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Update case record using ai agents

Is it possible to configure an AI Agent to automatically update the priority field based on the category? For example, the agent should be able to read rules from the case description.If the description states: “If Category is Billing, set Priority t...

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ATF Price step in SP

Hi,I created a ATF Test Case with SP. I am failing at Price step. Kindly help. in The order page it is showing $1, 148 even i entered 1148. RegardsSuman P.

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Need help to run Powershell script at Midserver

I was trying to add attribute: ExpiryDate, which is date field to the Create AD Object in the Flow Designer and getting error as 'Invalid Type or unsupported attribute found in Object Data'. When I checked with internal AD team, they confirmed it has...

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Unable to validate task in Performance Analytics (Exper Applicaiton Developer)

As you can see from the image I uploaded, steps execution is perfectly consistent with the instructions below, however, I still get an error message when trying to validate the task Error: "Did you configure the Source properties per the instructions...

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Move certifications from company ID to my personal email ID

I am moving out from my company and want to move my ServiceNow certifications to my personal email ID so can you please let me know the steps

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OOTB of New Hire Onboarding (Demo)

I am early In ServiceNow HRSD journey, why can't I find the OOTB of New Hire Onboarding (Demo) under Manage HR Catalog after installing the relevant HR plugins?

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Need help in Report/Dahboard

I have a requirement to show list of all incidents which are new, in progress and on hold on every Monday of 2025, irrespective of whenever the incident is created.Consider an incident is created in December 2024 and it was resolved on Tuesday of sec...

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Move the update set xml file from dev to prod facing an error

When I am trying to Retrieved the Update Set from dev to prod instance got an error Found a local update that is newer than this one even I am trying to click the Accept remote update set also not working again same error how to resolve this issue

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Letters to a ServiceNow BPC: My Journey and Why I Wrote This Book

When I first started as a Business Process Consultant (BPC) in the ServiceNow ecosystem, I often wished there was a guide that went beyond the technical aspects — something that captured the real challenges, the messy workshops, the dashboards no one...

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