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Community activity

GRC business user role

Hello SN community.I am looking for validation. When assigning the GRC Business User role. Most of the documentation states to add users to the GRC Business User group. Would it be better to assign the role directly to various ITIL type groups that w...

  • Question

Compliance Status in Sampro

Do we have any specific table from where we get compliance percentage of software. I want to extract report for how much the software is complaint.

  • Question

tracking clicks on hyperlinks

On our news articles, we put some hyperlinks to external resources. Is it possible to track the clicks on these links in any way?

  • Question

Catalog Builder - Estimated Time to Deliver

Hi All, I created my catalog item but i am wondering what Estimated Time to Deliver field is used for?  does it have sth to do with SLAs?   

  • Question

specific entity is choosed then other roles should be hidden

bu_sls is reference field referring to orgit table and roles is list collector feild,list table is referring to question_choice table if specific subscope is choosed from bu_sls field then specific roles will populate as multiple choices There is no ...

  • Question

Prevent Appending Email to the Activity Stream of a Closed Incident

I am being asked to prevent an email reply from being appended to the activity stream of a closed (active = false) incident ticket. I have stopped the commenting when the incident is closed, but cannot figure out how to prevent the email from being a...

  • Question

Need help creating a report using PA and Metric

Hi all,I'm trying to create a PA widget that will display the Average duration of a specific department to resolve the ticket.I'm confident that I set up the Data collection correctly, I'm messing somehow with the indicator, automated, and Source.The...

  • Question

How to Report on ITIL License Usage vs Inactive Users (30/60/90 Days)

Hello Experts, I’m looking for guidance on creating a report (or dashboard) to analyze ITIL license usage efficiency. Identify users assigned an ITIL licenseCompare this against user login activitySpecifically highlight users who:Have not logged in f...

  • Question

Configuration Management Database (CMDB) Fundamentals

Dear all, I am actually following this on demande course on CMDB. This course is purely theorical in its content and there are not practcal Labs as other training, at least I did not find those and the course did not point to any of those Can you tel...

  • Question

Wrong Data Displayed on the Analytics Hub

I have a filter on my Report source to only show tickets for March but on the indicator when i click show records, the records are for february. What could be the issue?  

  • Question

Application Rationalization - Bubble "Chart" not visible

Hi All, The application rationalization - bubble chart is not showing the chart or bubbles. It is having data with scores and also says there are 44 bubble visible, but still it is empty.Can anyone help, what could be the issue? Refer to the below sc...

  • Question
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