ServiceNow Community

I am not able to edit script, post Zurich Upgrade, even though I have admin

In prior version of ServiceNow, having an [admin] right would have been sufficient, to give an user, access, to edit scripts. However, with Zurich Upgrade, even if a user has the admin role, he cannot modify scripts until they are granted the script ...

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I want to create interactive filter based on vendor and parent field

I want to create interactive filter based on vendor and parent field which is available in assignment group.incident should be filter based on vendor and parent field.

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Resolved! How to hide or remove New button in Service operation workspace ?

We need to hide the NEW button in the List view for the following areas RequestsItemsCatalog Tasks Assigned to you Assigned to your group

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Availability of Unified Team and Enterprise Agile Planning in ServiceNow EAP and CWM?

The ServiceNow Community YouTube channel just released a video on Unified Team and Enterprise Agile Planning in ServiceNow EAP and CWM. These features look great, but they don't appear to be available yet. Does anyone know when the features shown in ...

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Agile Development

SCCM Service Graph Connector - Add Discovery source

Hi ITOM Experts, How do I add Discovery Source for SGC -SCCM.Is it different than Normal SCCM integration. Usually in Transform map we add a field map . Here where exactly we need to add since it uses ETL Thanks

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Tree picker attribute for Slushbucket

Hello all,I have a requirement where I have a parent child relationship in a table (say 'xyz' table) and I want to give a list type field in another table referencing to this xyz table where user can multi-select the records. Is there a way where we ...

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Example that can be used to capture MRVS values, including when a record is deleted

2️⃣ Detecting MRVS changes to update the main formNow imagine you want to automatically update a “Total” field every time a row is added, removed, or modified in your MRVS.How can you achieve this, considering the MRVS has its own event scope?The so...

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Add secondary email address to user

How to add secondary email address to the user table, as he needs email notification to be sent or Can we add to the email script ?

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Scripting and Coding

Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge

Our annual #BuildWith Challenge is back for the 4th year, and we can’t wait to see what you create using ServiceNow Build Agent. Build Agent is Now Assist’s agentic AI tool designed to do all the heavy lifting of building a fully featured Service...

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Deny ACLs Explained in simpler way.

Hello folks,After spending some confusing hours on this, I finally broke down the Deny Unless ACL decision type into a simple real-world example.Scenario: Imagine a sensitive field called "Payment Status". Several Allow if ACLs already grant access t...

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Unable to make record in 'sn_wsd_core_workplace_location' table inactive

Hello everyone, I would need to make a record (Building and Area) within the 'sn_wsd_core_workplace_location' table inactive but I'm unable to do so due to an OOB ACL (sn_wsd_core_workplace_location.active) which is preventing me to do so ('Active' f...

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Assistance Required with Report Export in New ServiceNow Instance

Hi Team , Good day! I hope you're doing well. I’ve been working on creating a few reports in the new ServiceNow instance, but I’m encountering an issue when trying to export them. I receive the following error message:Could you please assist me in re...

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Guided tour creation

Hello community,We are looking to create guided tour for one of our new hire onboarding form. Could you please recommend where we should create this guided tour like inside the form, or as a variable button??? Please let me know your thoughts.Thank...

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How to show a downloadable xl file link conditionally when user selects one of choice in a dropdown

How to show a downloadable xl file link conditionally when user selects one of the choice in a dropdown field in service portal?

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how to configure impact and affected ci common at authorized stage in change request

I want to bring approval groups from impact and affected ci in change request .those approvals should come as common approval at authorize stage. How to configure do we need to do this via change polices or is there any way to achieve this .

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