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Community activity

Business Rule Effected Admin

We are attempting to integrate incidents using the API.We created an API user and assigned the custom role "itsm_write_create_api_fjdx".We created the following business rule because we do not want the API user to read the sys_user table, but we enco...

  • Question

Stop Change Tasks from being Created When Approve

Hey pals.  Hopefully a quick one - how would I go about removing the 'new' button on the change task related list when the change request goes past 'Assess' state? Essentially, in our current set up, someone is able to have a change technically appro...

  • Question

ServiceNow Supports NIST 800-207 Zero-Trust Cybersecurity

Executive Summary   Zero-trust architecture represents a fundamental shift in cybersecurity strategy—from perimeter-based defenses to continuous verification of every access request. As organizations grapple with remote workforces, cloud migrations, ...

  • Article
  • CMDB. ITOM
  • Integrated Risk Management (IRM)
  • Security Operations

Can a business service offering relationship is business service

It seems that you relate business service offering with business services by setting the business service in the parent field. It seems that this makes it so that business services can have multiple service offerings related to it but a Service offer...

  • Question

Flow Designer – What Happens to RITMs After Flow Updates

Hello, I would like to better understand how Flow Designer behaves when a flow is updated. For example, suppose Flow Designer created an RITM on 12/22/25, but the associated tasks are not scheduled to be created until 12/30/25 because a Wait for Cond...

  • Question

Approval is not going to Sr. director

I have a requirement where, when a user selects the Sr. Director from the dropdown the approval has to go to that Sr. Director. But when the user selects Sr. Director from the list, the approval is skipped. It works if the Group or Specific user is a...

  • Question

最新のチームメイト (AI エージェント) がステップバイステップで考える。(翻訳)

本稿はこちらの記事の翻訳です。最新の情報は元となる記事をご覧ください。このトピックの一部は機械翻訳で処理されている場合があります。     ServiceNow で繰り返し作業を処理してくれる、熱心なインターンがいたらいいなと思ったことはありませんか?レポートの作成、チケットのルーティング、CI の更新に飽きることのないインターンのことです。では、あなたの新しいお気に入りの同僚に会う準備をしてください。それが AI Agent です。 しかし、インスタンスの鍵を渡す前に、内部を覗いてみましょう。...

  • blog

Now Assist パネル (NAP) トラブルシューティングガイド:一般的な問題とソリューション (翻訳)

本稿はこちらの記事の翻訳です。最新の情報は元となる記事をご覧ください。このトピックの一部は機械翻訳で処理されている場合があります。     この包括的なガイドは、コミュニティでの頻繁なディスカッションと ServiceNow サポートケースに基づいて、最も一般的な Now Assist パネルの問題に対処し、それらを解決するためのステップバイステップのソリューションを提供します。   問題 #1:Now Assist パネルをオンにできない。 ([オンにする] ボタンが非アクティブ化されている。...

  • blog

Deleting Records via Flow Designer Across Scopes

I have a Scoped App that will consists mostly of a Catalog Item and Flow, which will be used to request and remove users from ServiceNow groups (by deleting the appropriate "sys_user_grmember" record). For the Flow I am using to delete the record, I ...

  • Question

Before you start development on your custom-scoped app, do this!

Building a custom application in ServiceNow is an exciting opportunity to solve real business problems that deliver quantifiable outcomes. However, an often overlooked yet proven fact is that the foundation you lay at the start will determine the ove...

  • Article
  • Best Practices
  • Now Platform App Engine
  • Scoped App Development
  • Scripting and Coding

Due date based on priority

I am trying to get the due date in the catalog tasks to autopopulate depending on the priority. I have managed to make it work however, this should make the due date only dates that are M-F and exclude holidays. This is what I have so far but is not ...

  • Question

Generate Document and attach it to HR Case

Hi, We have a requirement to generate documents from HR Document templates and attach it to the HR Case. Can someone please guide us on achieving this. Thank you in advance! Regards,Sree Keerthi Kasula

  • Question
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