Playbook as first tab in front-line case page CSM workspace

How can we add Playbook as first tab in CSM workspace front-line case page? Also how to add a custom UI action in an particular Playbook activity card only and hide OOB ui actions? Thanks In advance .

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• CSM Configurable Workspace

Where to start with servicenow dynamics contact center integration

Hi Anyone know where to start with servicenow dynamics contact center integration? I'm totally blank and noob but trying to understand/map-out the possibilities Thank you/PS

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Hide fields based on condition in a form

Requirement: When contact has value display contact and hide: u_name, u_phone, u_company and u_email else vise versafunction onLoad() { var contact = g_form.getValue('contact'); if (contact) { // Contact has value → show contact, ...

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can we restrict updates using onCellEdit client scripts or before business rules

 can we restrict updates using onCellEdit client scripts or before business rules

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• Architect

AI Experience (AIx) : are we moving away from forms and lists?

One of the most interesting shifts is happening in the UI layer. ServiceNow is introducing what they call AI Experience (AIx) : basically a conversational front door to the platform. Instead of: Navigating modulesOpening formsClicking through records...

• Article

Request for Detailed ServiceNow ITSM Notes with Real-Time Examples

Hi Everyone, I’m learning ServiceNow and looking for proper detailed notes or learning material that explains modules with practical examples. I specifically want resources that include: ServiceNow Fundamentals - ITSMIncident ManagementProblem Manage...

• Question

Trigger condition for OOB notification "Email vendor Manager" In TPRM Module

The out-of-the-box (OOB) notification "Email Vendor Manager" in the TPRM module is associated with the event sn_vdr_risk_asmt.v_asmt_rule_triggered. This event appears to be invoked from the script include GRCVendorRiskAssessmentRulesEngine.However, ...

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survey

we have a query like in the survey we have updated the 3 existing questions like there lable has been updated but after saved the survey the inflight records after reopening the survey if we want to clikc on yes dropdown then the dependent question d...

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Domain Separation

Data separation: Enables tenants of the domain to see only data that they have permissions to see.Users, including the customer accounts that are used for integrations, see only the data in the domains they have permission to access.Customers, agents...

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LDAP Integration

How to source the groups and group members from the LDAP server aligning to the users already present on the ServiceNow platform?User records have come into the sys_user from another source by LDAP Integration only. We need to make sure that duplicat...

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Validate parent case mrvs before closing child task

I have a case (sn_customerservice_case) which has a child task that I don't want to close until a mrvs on the parent is not empty.I have created a Before Update Business Rule and while this appears to validate correctly if I attempt to close the chil...

• Question

Interactive Filter on Dashboard in Zurich version

How could we create an interactive filter in the dashboard on alm_hardware table among Location,branch and stockroom? For example: If we select a branch then only the locations under the branch will be shown.And if we select a location then the stock...

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• ould

Unable to apply interactive filter condition

HI TEAM, I have a field called IT Leader in cmdb ci table the it leader field refers to sys_user table and condition applied as below  and for a dashboard interactive filter if i tried applying same condition for same field it is not displaying group...

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Get the SharePoint site owner list using the SharePoint online spoke

Get the SharePoint site owner list using the SharePoint online spoke, which component need to use from Microsoft SharePoint Online in the flow designer.

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In which column or table, the AI generated summary for incident will be stored

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