ServiceNow Community

Flow Designer -Action - Remove from the group not working properly

There is a scenario where a user needs to be added to an Azure group and then automatically removed from the same group after a specific time. I have created a flow for this. The user is being added to the group successfully, but during the removal s...

Question

Data Source import old data instead of new excel file

Hello community!I have a Data Source to import information from Excel file with only one line to test, and the column names inside the file are: proposal; professional name; status; class entity and class number. I have imported data before to the sa...

Question
Data Source
import set
Yokohama

Scheduled email report which runs daily didn't trigger on 26th december 2025

Hi Community, There is a scheduled email report that runs daily on the task_sla table. The report executed successfully until 25 December 2025, but it has not triggered since 26 December 2025. The email logs also show the last execution on 25 Decembe...

Question

How are you using Python with ServiceNow

Hello all,For the new year, I thought I'd start learning Python, but i'm not sure if anyone uses that as part of their Admin duties. I'd like to get feedback if possible. Is it worth learning? if so, what are some things you use it for?Any feedbac...

Question

Reporting & Dashboard

Hi All,Please let me know, if anyone can help me in defining custom colors for the dashboard in servicenow based on the value (Eg Success - Green, Failure - Red)

Question

Resolved! How to add fields to pop up window

Hi All,We have a requirement to add few other field to a popup window for a reference field asset on trasnfer order line table. Asset field is reference to alm_asset table but only few fields are visible. How can we add few more fields.

Question

Service Catalog API (order_now) Not Respecting sysparm_requested_for

Hi Everyone, We are running into an issue with the Service Catalog API on our Zurich instance and are hoping the community can help us figure out what is going on. What we are trying to doWe are performing an integration that submits catalog item req...

Question

Can we directly open a specific dashboard instead of the default dashboard selection page in the Wor

When opening the OOB CSM/FSM Workspace, the system initially displays the dashboard selection page(Screenshot 1), After manually selecting a dashboard, the reports are then loaded and displayed.(Screenshot 2)Is there a way to configure the workspace ...

Question

How to integrate Now Assist in Virtual Agent with Microsoft Teams?

I want to integrate Now Assist in Virtual Agent with Microsoft Teams?Could anyone help me to build this integration?

Question

Service Portal Issue

Hey,I tried impersonating a user in servicenow and trying to access the new build portal.But getting this error--java.lang.NullPointerException: Cannot invoke "java.util.Map.containsKey(Object)" because "sourceFields" is null it show the eforms, but...

Question

App Engine licensing vs per-user licensing for custom applications

We are planning to build a custom application (custom tables, custom workflows) and understand that we need an App Engine v2 subscription for creating and using custom tables in production.However, I am confused about per-user licensing:Does the App ...

Question
App Engine Studio
Custom Application
Custom apps
Custom Tables
License Management
Subscription Management

Issue while converting attachments to Base64 in flow designer action

Hi All, We have an integration requirement where we will be sending attachments from Incidents to third party application. I am currently doing it using flow designer action. The main isue that I am facing is the mix of base64 content when multiple ...

Question

Report to calculate the duration of the assignment group in a hr case excluding pending and on-hold

Hi,I have this requirement where i have to create a report which shows the time spent by an assignment group in a HR case excluding 'pending' and 'on-hold' states. I have found a OOB metric which calculates Assignment group duration in a HR case.And ...

Question

Catalog UI Policies to hide the fields

Below is my requirement.Upon selecting "Is the user External" checkbox, the user can see the "Requested for(External)" field and if not selected then the user should see "Requested for (Internal)" field.Upon selecting "User not found" checkbox, the u...

Question

Populating response in MRVS using onSubmit client script

Hi all,I am getting the expected response but not able to populate/ set value in MRVS field, Please suggest based on the attachment 'employee id's will be populated in mrvs and onsubmit associated first and last name should be populate in the mrvs. ...

Question