HR Unguided Simulator (Yokohama) - Configure an Employee Journey

argh, I cannot validate this step and I do not get why - and the message is not great!I have checked for prefixing or suffixing spaces - noneI have copied / pasted all names and ensured that all full stops are where they should beYes, I have been cau...

• Question

Service Catalog ITSM

We are moving away from Zendesk to ServiceNow for ITSM. I would appreciate any direction on how to identify items for the Service Catalogue. Currently we have none in zendesk, but we use Adaxes for Self Service options where most requests are for App...

• Question

GlideRecord addUserQuery, how is it different from query()?

The Zurich release notes list addUserQuery() as being added to global GlideRecord, and the description on this method is  GlideRecord - addUserQuery(String name, Object operator, Object value)Provides the ability to enforce an ACL check on a provided...

• Question

Playbook Form question truncated

Hello,I have a playbook that is used on Workspace.I use custom activities in my playbook to display forms with questions defined in Playbook Data Definitions.However, there is a limitation of 50 characters for the question label, and I need at least ...

• Question

I am unable add filters to my widgets in dashboard which is in Platform Analytics workspace.

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SAM Pro integration with Procurement systems

I’m looking for documentation on SAM Pro integration with procurement systems. If you have worked on this or have any information, could you please share it? Thanks in advance!

• Question

Comparing variable references to the department table against a user's department table

I've got a catalogue item where a user can input new different departments into an existing business application:What I'm wanting to add is check if the path to the current Business Owner's department aligns to the proposed Business Owning Business U...

• Question

Knowledge Base Architecture, Best Practices and considerations

Hello, We are a hospital system that has been running our intranet based on established departmental hierarchy. As we look at the knowledge base structure. Is it better to go with a 1 internally public KB and many internally private? Or 1 KB for ever...

• Question

"Query Rules" is not getting triggered.

The "Query Rules" functionality is not working as expected. There was a OOB query rule set up to display records based on the logged-in user's account.For example, if a user is mapped to an account with 10 cases, only those 10 cases should be shown t...

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• CSM Data Foundation

Can we directly open a specific dashboard instead of the default dashboard selection page in the Wor

When opening the OOB CSM/FSM Workspace, the system initially displays the dashboard selection page(Screenshot 1), After manually selecting a dashboard, the reports are then loaded and displayed.(Screenshot 2)Is there a way to configure the workspace ...

• Question

How to Remove the None Choice value from the Record Producer item on the portal page

 Hello All, How can i possibly take out the none choice field from the portal form, my clients wants the fields to be mandatory and also remove the "none" leaving end users with no options but to select one of the values (Complete, incomplete or issu...

• Question

ServiceNow - Avepoint Integration

How to implement integration for ServiceNow - Avepoint Integration ?  Do we have any connector or plugin ? Please suggest.  ThanksAshok

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How to send the additional comments/work notes to JIRA Reply to customer/Internal comments

Hello Team,  I’m working on a ServiceNow <-->ira Service Management (JSM) integration for Incident/RITM using Jira Spoke (not the JSM plugin). I’m able to pass customer/internal comments from Jira  to ServiceNow, but I’m unable to push comments/work ...

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How to install a plugin

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