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CSA questions

What action can be performed by selecting the Additional actions menu in Table Builder?A. Schedule a jobB. Duplicate the selected form viewC. Add a new moduleD. Create a database index

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how to restrict incident creation from calendar invites for DL

As of now we are creating an Incidents via Inbound action , but when there is a calendar invite , still it is creating Incident , How to restrict that ? I am not able to restrict subject , as it can be any

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Inability to upload files with a .har extention to an Incident record

The other day, I was helping someone who needed to attach a .har file to an incident in ServiceNow. Simple enough, right? Just drag and drop the file. But nope — ServiceNow wasn’t having it. The upload was blocked, and the user was stuck. At first, I...

Article

Should Application Service linked to Server table or Virtual machine instance table?

Hi, We are in process of drafting our data model for CMDB/CSDM and I have a main question. Should we map the relationship between Application Service/Service Instance to Servers(cmdb_ci_win_server/ cmdb_ci_linux_server etc) or to virtual machine ins...

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WSD in domain separated environment

Did anyone implement WSD in domain separated environment? Any issues that needs to be addressed?

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How do you get the organization's ODP / ODV info in Control Objective / Requirement into CAM

I know this might sound like a dumb question, but...How do I get my organization's ODV into the Control requirement or Objective easily? The org has a spreadsheet with each control objective and what the ODV is for the ODP values in the control. Ther...

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Integrated Risk Management (IRM)

Resolved! How to bind a data source to a filter component immediately - UI Builder

Looking for any help with binding a data resource to a filter source. I have a data resource that I use to look up records. I have a filter component and in the "Filter source", I bind @Data.look_up_records.results. When I try to use the filter compo...

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Continuous Authorization & Monitoring - Control Requirement

In CAM module, Authorization Package, I have created Hybrid Controls from Baseline Controls. And from Hybrid Control screen with 2 Control Requirements, when I select Take Attestation at Requirement level checkbox and click Attest button, I am not ge...

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Local system account not enabled on Windows: Some metrics can’t be collected.

I was checking if anybody else from the community has experienced where the agents display message in the DEX console (Service Ops Workspace) of Local system account not enabled on Windows: Some metrics can’t be collected. We have observed more of th...

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Advanced Contract Lifecycle Capabilities Come to Software Asset Management

A powerful new better-together between Contract Management Pro and Software Asset Management is changing the game for software governance. If you manage software assets, you know the frustration: the contract was signed, the deal is done—but the ...

Article

Model Planview Business Applications

I am looking for help modeling our Planview applications. For our Business Applications, I am trying to decide if we should have... 1. Planview Platform as "Platform Host" and Planview AgilePlace, Planview ProjectPlace, Planview Portfolios, etc. as ...

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Group Action Framework-POV

Hi All “Can someone please explain the purpose of the following Now Assist skills?” & Its benefitsGAF ITSM Hierarchical POVGAF POV ClusteringAI Filter AssistSimilarity to Seed JudgeTemporal Consistency JudgeI am unable to find any Product Documentati...

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Business service offering

Good day,We are starting to support business applications, we have defines Business services and BSOs. I need your thoughts on the following use case:Business Application X = BAXApplication service = BAX ProdBusiness Service = Workforce Transportatio...

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Set glide.jquery.legacy is FALSE

Disable legacy JQuery behavior [Updated in Securty Center 1.3] (servicenow.com)This document mention about glide.jquery.legacy property and It should be set FALSE. The glide.jquery.legacy is used to prevent older prepatched JQuery versions from being...

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CSDM 1.0 vs CSDM 5.0 what is the benefits

Hi All, We are currently in CSDM v1 which means we still use cmdb_ci_service table to track application, technical and Business services. There is a plan to migrate to CSDM v5 however need your help to clarify the below, 1. What are the challenges ...

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