ServiceNow Community

Service Maps in Dev resetting after midnight – how to identify root cause?

Hi Community,We’re facing an issue in our Dev instance where Service Maps are being reset after midnight.Every morning, the maps created the previous day are gone.This started happening only a few days ago.I already checked Scheduled Jobs, Discovery ...

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Why Restrictions on Firewall tables?

Why Firewalls related tables like'Palo Alto Firewall Devices' [cmdb_ci_firewall_device_palo_alto]Cisco Firewall Devices [cmdb_ci_firewall_device_cisco] We want to create few firewalls in those tables, but NEW button is disabled OOTB.We want to delet...

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Multiple RITMs under 1 REQ

Hi Community,I’m trying to figure out the best way to create multiple Requested Items (RITMs) from a single Catalog Item submission.Use case:We have one catalog item with several checkboxes. (It Systems, Information Security, Finance)When the form i...

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Service Catalog
Service Portal

HR Case Record Producer Script not working

I am trying to write a script in the record producer to achieve the following:new sn_hr_core.hr_ServicesUtil(current, gs).createCaseFromProducer(producer, cat_item.sys_id);a) Set the short description as Rückkehrer - <name of the subject person>Note:...

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What is the correct approach for handling MS SQL "system" databases?

Our database owner does not see value in having CIs for the system databases: master, model, msdb, tempdb, mssqlsystemresource. He has asked us to hide or otherwise eliminate them from the CMDB. We have considered:prevent discovery from creating the...

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Our New Podcast- The Honor Roll!

We are pumped to present to you the first episode of our new podcast, The Honor Roll! On the 15th of each month, we will bring you bite-sized, 20-minute inspiring stories from our Community members who have worked their way to achieving their care...

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I am trying to present few questionnaires when a category is selected.

I am trying to create a record producer with a few questions. One of the questions involves selecting a category (I’ve already created a category list in the table), and I’m using a lookup to display it on the form. Based on the selected category, I...

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Service Catalog

How to count null records in a bucket group

I am using PA Buckets to capture dollar ranges that come from another table. The count of records below show 10 on the left but when they are bucketed the total is seven. The three that are missing have no dollar records to sum. I have configured ...

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Maria DB VS Raptor DB - Record Update Performance

My name is Forrest Falk, and I am a ServiceNow Certified Master Architect (CMA). I have had the opportunity to test both RaptorDB and RaptorDB Pro instances. With these tools, I have decided to start a series in the community where I will be testing ...

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Calling System Administrators Managing Platform Security: Join the ServiceNow Product Lab!

Are you a System Administrator responsible for managing the security of your ServiceNow platform? We’d love to hear from you and learn about your experience. We’re inviting professionals like you to join the ServiceNow Product Lab Research Program. ...

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How avoid duplicate records in Platform Analytics Dashboard filter

Hello everyone, I've been stuck with the following problem for a few hours, and I haven't found documentation regarding this yet. I'm working with PA Dashboards, and I want to filter some requests by company departments, so here is the thing, some de...

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Virtual agent

Can I change the name and logo of "Now virtual agent" which comes up in MS teams?If yes can you help me with this query.

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Looking for experience!

Hi thereI'm almost 2 year learning about ServiceNow, I got my CSA and CAD, and now I'm strongly eager to get some experience, put my hands on real scenarios, within my company we got through some mock project, using SCRUM we implement ServiceNow, as ...

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Can customers see scripts of a Protected scoped app published on the Store?

I have developed a scoped application and set the Protection Policy for my scripts and other resources to Protected.If I publish this scoped app to the ServiceNow Store and a customer installs it in their instance, will they be able to view the scrip...

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User Criteria inclusions and exclusions in Audiences

In ServiceNow's UI Builder, audiences are user criteria that determine which users can view a specific page variant, allowing for personalized user experiences by restricting access to certain pages based on roles or other user attributesNavigate to...

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