ServiceNow Community

ServiceNow Flow Designer - Make api call 3 days before the start date

I need help to figure out exact flow designer steps for the following requirementCatalog item variable : Start_date = 26th Decneed to make an api call in flow 3 days before the above start date, means it should make api call on 26-3 = 23rd Dec 2025cu...

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Need Help: Make Attachment Mandatory on submission Only When Subject Person’s Country = India

Hi Community,I’m working on a requirement for a record producer in Service Portal where:There is a reference variable called Subject Person (points to sys_user).If the selected user’s country = India, then at least one attachment must be added before...

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Pattern in Event Type

Hello, I'm trying to create a pattern for an event type (em_event_type). I need to recognize a specific event type in event (em_event) and be case-sensitive; that is, the type "AzCb" should be recognized even if it's written as "AZCB", "azcb", "aZcB"...

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How to select the choices/options from multiple choices on popup window in ATF

How to select the choices/options from multiple choices on popup window in ATF from below img after clicking the Risk assessment button on change form? Even I have tried with click component (Custom UI)(used component as input group<field set>, Radio...

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Change Management

Issue in the asset table list view

Hi Team, I have two users one user is Active(with itil role), second user is inactive(with no role).I have impersonated with 1st user, in the list view of alm_asset.LIST in native view, I have checked with asset tag, Assigned to is showing Same I h...

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Interaction Record Type Defaults to "Email" When Creating Case from Customer Portal – How to Set It

Hi Community, I have created a Record Producer to create a Case from the Customer Portal in ServiceNow. The record producer has some variables, and it successfully creates the Case. However, I noticed that whenever the Case is created from the portal...

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Best Resources for ServiceNow Certification?

Hi everyone,I’m preparing for ServiceNow certifications and looking for guidance on the best training resources and study tips.Any recommendations for courses, learning paths, or exam prep strategies would be really helpful.Thanks in advance!

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Journey Management - In Journey Overview , how to set the default value

In the Journey overview page, how to set the default value to these filters Sort by, and Type?? I'm unable to find Instance options.

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Cleared CIS-DF (CMDB & CSDM): Exam Experience, Difficulty Level, and Key Learnings

I cleared the CIS-DF exam yesterday, and since this certification was released very recently, there were no proper resources, no exam guides, and no clear study pointers available online. I noticed many people in the ServiceNow Community searching fo...

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Upgrades and Patches

Restrict write access to some fields for 'assigned_to' and 'assignment_group'

For Issues form, I want 'assigned_to', and 'assignment_group', users to be only able to modify certain fields. How to achieve this using ACL?

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Change Background Image of OOTB Widget

Hi guys, im working with the employee center and want to change the background image of the "knowledge Homepage Search" widget. Can someone explain me how this works? Do i have to upload the image on db_image table or on the sys_attachment table? Aft...

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Sending multiple email notifications to multiple users simultaneously

How can we send multiple email notifications to multiple users simultaneously when we log one record?

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How to Make future catalog task & RITM read-only after 2nd catalog task in catalog item

Dear Community, I have a catalog item , after submission of this , it generates total 5 catalog tasks, what i want is when the 2nd task short description of task " Agreed date completed" is closed, i want to make future catalog tasks and RITMs variab...

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Service Catalog

Resolved! Guidance Needed: Claiming ServiceNow SPM Training as PMP PDU Credits

Hi everyone! I'm beginning my PMP recertification process and need to earn 60 PDUs within my three-year renewal cycle. Recently, I completed comprehensive training in ServiceNow Strategic Portfolio Management (SPM) and I'm investigating whether this ...

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ServiceNow Best Practices on When to Create a Story vs CWMTASK?

Exploring CWM I was wondering if there was any official documentation on use cases of when it is appropriate to create a story vs create a cwmtask when creating work items in CWM.

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