ServiceNow Community

AI Agents in Action: Small Wins That Make Big Impact — What Will You Build?

I was on a call with a customer who told me that, in some months, their HR team receives over 100,000 cases by email, funneled through more than 200 shared inboxes. The volume alone sounds overwhelming, but the real problem is how those cases are cre...

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Case and Knowledge Management

Integrating Virtual Agent and Microsoft Teams to open Knowledge from Chat will lead to the defaultSP

After integrating Virtual Agent with Microsoft Teams, the knowledge URL returned in chat is the default SP screen...Your Hub displays the custom portal.However, if you search for knowledge in chat and open knowledge on an instance, you will see the d...

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Virtual Agent

How the ServiceNow IDE and Fluent may change the future of servicenow development

I previously tasked myself with using the IDE more, looking into Fluent, and ultimately getting reactJS working in servicenow. Then I put that into a few articles to hopefully help others having a starting point – you can find those here. I did that...

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Capturing AI Agent updates in Update Sets

How to capture Agentic Workflows/AI Agent updates in an Update Set This article provides step-by-step guidance on how to capture the basic Agentic Workflow / AI Agent components into an Update set. Disclaimer: There are a number of tables in the ...

Article

Wednesdays@One: See Now Assist in Action for Employee Experience (Every Week at 1pm EST)

Starting September 17, 2025, we’re kicking off a new weekly webinar series: Wednesdays@One. Each Wednesday at 1:00pm ET, our Employee Workflow Solution Consultants will showcase how Now Assist is transforming employee experiences across HR Service De...

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Cannot output tool "Flow Action" with AI Agent.

AI Agent↓ errorCannot output tool "Flow Action" with AI Agent. Why is it successful when testing only with flow actions? . .FlowAction↓ Success！

Question

Application Navigator is Missing. Support chat not working.

I am new to ServiceNow. I just launched my first instance. The application navigator is missing. Also when I click on the profile icon dropdown, it is not opening the dropdown. This is extremely frustrating. What is wrong with my instance? Where is t...

Question

Moving from Classic/Core UI reporting to Platform Analytics - suggested migration path

This is a reference guide to use in planning your migration from Core UI (or Classic) reporting and dashboards to Platform Analytics experience. This is an ongoing work in progress and will be updated frequently... Platform Analytics recommended mi...

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Analytics and Reports
Performance Analytics
Platform Analytics
Platform Analytics Experience
platform analytics migration
Platform Analytics Migration tool
Reporting

Join Our ServiceNow Knowledge Graph Research Study!

Are you passionate about shaping the future of ServiceNow’s Knowledge Graph tool? We’re conducting a research study to understand how customers set up or manage Knowledge Graph and to evaluate new design concepts that will enhance your experience. He...

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Help Needed: Switching to Coral Theme After Zurich Upgrade

Hello All,I’m looking for guidance on how to enable the Coral theme in our instance after upgrading from Xanadu to Zurich. I’ve searched through available articles but haven’t found anything that directly addresses this.Any help or pointers would be ...

Question

How to Keep Dynamic Questions Hidden when Selected as Mandatory?

Hello, I am creating a catalog item that has questions dependent on other question's answers to populate. The questions that populate are meant to only show when their condition is met but they are showing all the time since they need to be made mand...

Question

Enhancing The Employee Experience with ServiceNow HRSD and AI

Enhancing The Employee Experience with ServiceNow HRSD and AIIn today's fast-paced world, the integration of AI into HR Service Delivery (HRSD) is revolutionizing the way organizations operate. This blog post explores how leveraging ServiceNow can en...

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Human Resources Service Delivery

Run Script or Maybe Trigger Event from UI Builder BUTTON Component

Hi All, I've followed some tutorials and I was able to create a new UI builder Page like thisNow, I need this "Notify" Button to trigger an event or maybe even run a client script right awayIf possible I want also to grab the value from the field abo...

Question

Why show 0% for utliization on capacity tab?

On Capacity tab, why does Total Capacity show 0% when Unit=Utilization

Question

CIs returned from Cloud Discovery do not show which Cloud it is

We are on Yokohama release. We run Discovery jobs using the Cloud Discovery option against AWS (Amazon) and OCI (Oracle). The CIs returned from these Discoveries do no seem to return in any of the fields what the underlying cloud is so we are looking...

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