access on reports which column is dot-walk

Hi community,Need your insights. I have a report for example on Project table, columns on the reports are the columns from Demand table which is dot-walk.These users only have write access to Demand table and they only have read-only access on Projec...

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Hide “Closed” State for Incidents Created from Interactions

Hi All, I have a requirement to hide the “Closed” state for any Incident created from an Interaction.This should apply in:Platform Form ViewAgent WorkspaceSOWUsers should only be able to move the Incident to Resolved, and follow the normal Resolved →...

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Flow designer

Hello,When I try to create a flow and when I search for "sc_req_item" it's not appearing in the search results. Why ?I tried in different ways.  

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Add a Group

I want to add an existing Group with reports to an existing dashboard- how to do?

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Auto-populate the assigned to field within the Hardware New record with a business rule

Hi,I am trying to auto-populate the 'Assigned to' field in the Hardware New record with the user from the 'Requested for' field in the Requested Item, after the RITM number is populated in a custom field called 'RITM Number' in the Hardware New recor...

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Auto-Populate Variable in One Variable Set from Another Variable Set

Hi All,I have a requirement in the Service Catalog:There is a global variable set named global_variable_set which contains a field requested_for (type: Reference to User). This field is editable, and the user can change it multiple times.There is ano...

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How to call a variable in "sn_doc_html_template" if it do not exist in variable pick list ?

Hello I'm working with "sn_doc_html_template" I need to find in HR CASE for "ASSIGNED TO" person and his "BUSINESS TITLE" which is in his HR JOB TABLE which is attached to his HR PROFILE.  But I'm missing this in "ASSIGNED TO" fields pick list.Is the...

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Servicenow Custom Step use case

Hello community, I want use case to create custom step in ATF in servicenow.

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Any expert on DI?

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Update fields on hardware form when assigned to changes

Hello! it's so critical for me this needI want to know which  OOB (Business rules or client script) is responsible for the auto populate of hardware fields please. i customised some filds on [alm_hardware] and i can't auto populate them. Thank you 

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Can we downgrade the dev instance upgrade from Zurich to Xanadu?

Can we downgrade the dev instance upgrade from Zurich to XanaduProd env is in Xanadu 10b. Dev is in Zurich.All partners are doing actively development work in dev env. Lot of promotion need to be done in qa and prod. Now having in dev in Zurich, qa a...

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Changing language in calendar

Hello!I am trying to change the language of a calendar widget in the service portal from english to new norwegian. We have been creating manual translations for new norwegian in other parts of this portal. After some research, we have found that even...

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SLA Reports Due Date Conditions

Dear Team,Good Day to All, I’m looking for some help into SLA Reports on Task SLA Table.Request you to please help me with below conditions. Current Month Breached SLA (%) = (count of requests not resolved in 10 business days in current month / total...

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