ServiceNow Community

Conditional Script Writer group after Zurich upgrade

Hi All,After the Zurich upgrade, a new group called “Conditional Script Writer” has been created. All users who have at least the snc_internal role along with any one additional role were automatically added to this group. Can someone explain the pur...

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How to filter a catalog item reference variable based on the logged-in user’s segment description.

In a catalog item reference variable that uses the cmdb_ci_business_app table as the reference, how can I configure it so that, when the logged-in user’s segment description field in the sys_user table is “AAA”, only records whose Owning organization...

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CMDB Health Settings in CMDB Workspace – How to Grant Access to asset Role?

Hi All,In CMDB Workspace, under the Home tab → Quick Links → CMDB Health Dashboard, when I click on it, the CMDB Health Settings panel opens.Currently, these settings are only visible to users with the admin role.I need to provide access to users wit...

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Can I avoid subscription for custom tables

In ServiceNow, I learned that I need a subscription if I create any custom tables in production. Is there any way to avoid the subscription for my custom tables?

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about a flow deactivation

Hi all,actually i deactivated a OOB flow in EAM which i just wanted to edit that's why i did that and that too in vendor instance and we tried to install and uninstall so that the spokes will get like that and the flow is in asset management common ...

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Resolved! gs.hasRole('anyrole') return true for admin

can anyone please tell me why gs.hasRole('anyrole') is giving true for the admin and not for the other and also how to override this case that it must apply for admin too can we actually do that ?

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Help with duplicate automated incident

Hi Community. I am working on an incident which is regarding duplicate automated incident creation. So, the issue is Amazon GuardDuty is creating duplicate incidents for same issue and assigning to different groups which leads to confusion between te...

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Difference between Knowledge and Attached Knowledge related lists on catalog tasks and Incidents

Hi, Would like to know the difference between Knowledge and Attached Knowledge related lists on catalog tasks and Incidents. Any articles added to the task from knowledge suggestions by clicking on 'Attach to Task/Incident' will be added to Attached ...

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Resolved! What does ServiceNow count in Integration Hub transactions?

What exactly is considered billable usage in ServiceNow IntegrationHub, and how are IntegrationHub transactions calculated?There seems to be some uncertainty and differing interpretations around what actually counts as an IntegrationHub (IH) transact...

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IntegrationHub

Authors unable to Checkout/Edit Expired Knowledge Articles

I'm investigating an issue in Knowledge Managemet, where authors are unable to checkout their knowledge articles that have expired, meaning the valid to date field value has expired.An error message shows up when clicking the Checkout ui action sayin...

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ログインユーザーのセグメントに応じて Business Application の参照候補を絞り込む方法

カタログアイテムの変数（参照タイプ）で cmdb_ci_business_appテーブルを参照先にするのですが、参照時にリストされる内容は、ログインユーザーのsys_userテーブル上にある「segment description」というカラムが「 AAA」の場合には、cmdb_ci_business_appテーブルの「Owning organization」というカラムが「AAA」のものだけ表示されるようするにはどういう設定で実現できますか？

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I want to specify a table other than kb_knowledge in the “knowledge Field Facet[kb-field-facet]”.

I want to specify a table other than kb_knowledge in the “knowledge Field Facet[kb-field-facet]”.Specifically, I want to search the “u_kb_tag” field (reference type) in the custom-created “u_knowledge” table.Since the out-of-the-box widget cannot be ...

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Architect

Resolved! Zurich 2FA Login screen disappears/redirects

I upgraded my PDI to Zurich the other day. After the upgrade, I now see a message on the login page saying ServiceNow plans to enforce MFA for PDI loginsI set up an authenticator app for my user account and can log in successfully using it once. Howe...

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Resolved! Assignment group reference qualifier should be diff based on table

Hi All, As of today assignment group field if being used from the task table. But now i have a requirement if i open incident,problem,sc_request_incident_task_problem_task,sc_task tables open and trying to select assignment group reference icon, it s...

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Lists and Filters Lesson

Hello, I'm having issues with the Lists and Filters Lesson validating. Attached is what I see. To my knowledge, I followed the steps. I'm unsure what the issue is.

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