ServiceNow Community

Auto assign ScTASKs based on Agent Capacity, Skills and Availability for specific catalog items

Hi All,Auto assign Sc Tasks based on Agent Capacity, Skills and Availability for specific catalog items in Agent Workspace/Service Operations WorkspaceCan anyone provide the step-by-step process or any useful videos for the fulfillment I have followe...

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Who wan the ServiceNow T-Shirt

I would like to know who all won the T-Shirts from ServiceNow for completing the AI essentials course. Please let me know if my name is there or not. I am waiting for the T-shirt.

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Parent-Child Notification Inheritance (Case/Case Types)

Hello Community,I am working with Case Management (CSM) and have several custom Case Types (child tables, e.g., sn_customerservice_case_mytask).I have configured several OOTB and custom email notifications directly on the parent Case table (sn_custom...

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How to create relations between application services based on Dynamic CI Groups

Hi, I need to create a dependency relation between 2 application services. But from the Application Services creation wizard, it is not possible to select application services based on Dynamic CI Groups as parent of the current service. The only sol...

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custom approval in flow designer

Hello experts, I am creating a flow designer in which in the output variable, i have comma seperated user's sysid's example ["904aa11993c322909fa4d2fbb9373c16","24206a0f93792e105f36bb697bba102a"]I want to send an approval to all of the users that wi...

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Operational Technology Management || Knowledge & Troubleshooting Resources

I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is Operational Technol...

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pause the flow in flow designer

Hi team, In my flow designer, i have 5 catalog tasks and all need to be created at once based on my use case.I want my flow to be paused until all the catalog tasks are completed. Can anyone tell me how this can be achieved via flow designer

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Is there any to remove the follow and update buttons from change request

As part of upcoming enhancements to the Change Request module, we are planning to remove the "Update" and "Follow" buttons from the Change Request form UI. This change is being proposed to simplify the user interface, reduce unnecessary user actions,...

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how to override the Business Unit field ref. in cmdb_ci_business_app table using Dictionary Override

Hi, I need some help with a configuration in ServiceNow.In the cmdb_ci_business_app table, the Business Unit field (inherited from the base table cmdb_ci) currently references the Business Unit (cmn_business_unit) table.As per the new business requir...

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how to disable rename link of attachment file on form header

Hi,I need to disable rename link of an attachment file when the incident record is not closed. Is there any way?Thanks in advance!

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How can we automate Trigger flow for two cabs on servicenow

Hello All, We recently went live with ServiceNow ITSM . We have two BU using snow and they have each CAB. The trigger of the CAB flow is triggered based on Approval group of the Service on the form. if the Support group has type : BU1 then trigger ...

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Is it possible to schedule the catalog tasks under the request item for execution?

Is it possible to schedule the catalog tasks under the request item for execution?It would be great if the catalog tasks under the request item could be scheduled for execution, just like the Planned Start date in a Change Task.

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Is there any way to make a string field of at least 40 character or we have configure through script

Hi All, I want to make character length of a string field of at least 40 character . Is there any way configure it without scripting or we have to approach through script ? Thank You

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Dynamically Hide Sub Category field if there are no options to select

Good Morning I would like to add logic that the subcategory field is hidden on the incident form if there are no options configured to select. For example:- If the Category is "WINDOWS" and we have configured "Update Required" or "Restart" as subca...

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Remove specific option from the workspace list

This is my risk workspace I want to show specific roles to see the Risk option from the can anyone help me to achieve this. I have add audience but the option is still visible to everyone

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