ServiceNow Community

Agent name need to mask

Hi Friends,i am using walkup plugin of ServiceNow and i have integrated with ms-teams so that end user can connect with agent . the issue i am facing that user is able to see a agent name . I want to mask the agent name . How i can achieved this Tha...

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Resolved! complted tasks are also getting changed to closed incomplete if request is cancelled.

Hello All,I saw one scenario where if i cancel a request which has completed tasks and work in progress catalog tasks for all the tasks it makes as closed incomplete.where i want it should not close incomplete the closed completed tasks it should onl...

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CSM on top of ITSM

Hi , Broadly speaking if we are implementing a CSM on top of ITSMwhat are things which to be taken care of ? Thankss

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ServiceNow says we separate "Now Assist skills” from “AI agents” and then mixes up everything. Why?

Many of us know that ServiceNow separates “Now Assist skills” from “AI agents” each of them sits in its own tables.But what I came across is:1> There can be AI agents showing up in the Now Assist skills homepage which are meant for Agentic AI consump...

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Imp Interview Question

Hi ,below scenario was asked in interview -there is field which is mandatory in dictionary level ..and you have to make it hidden ..using UI policy how to do it..? My usual Ans was first to make Un mandatory and then we can hide it using client scri...

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The mandatory date field was successfully saved after entering an invalid date

At the dictionary level, “Mandatory = true” is set.The user entered an invalid date format on the form (e.g., 2025/13/99, a space, or half-width symbols).After pressing the standard Save button, the record was successfully saved with the field left b...

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stopping catalog form submission

I have created a catalog onsubmit client script where we are checking if 'product name' field value is same for any of the record in backend table then we need to cancel catalog form submission but it is not workingthis is the code-function onSubmit...

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Question : CLONE the ESC or Customize the OOTB?

Hi everyone,I’m currently implementing ESC for one of our clients.I’d like to ask Is it a best practice to CLONE the ESC and use the cloned version for customization,or should we Customize the OOTB one and only clone like theme , taxonomy as needed?...

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Incidents are being created without Short Description field?

Hi All,We have encountered the issue in our system, that incidents are being created without Short Description field as it is a mandatory field. Has anybody encountered such a scenario before? Could someone please help me in understanding the root ca...

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Knowledge articles language filter

When creating knowledge articles in ServiceNow, you can select the language if multiple languages are configured in the system. In Norway, some users prefer articles in Norwegian, while others prefer English. However, the Employee Center automaticall...

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hide Mandatory checkbox under portal settings using script

@Ankur BawiskarI have requirement if submitter authoorised selected as No , it should hide attachments , but as it was mandatory on the poratl settings level , how can i hide attachments

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Update view of the reference field pop up in SOW

We have a user field on SOW ..on clicking "i" of the refrence field shows a pop up view in SOW.We want to update the view by adding field but cannot find that view.Tried following the sys_popup view process but it is refelecting in native UI but not ...

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Ai agent tool web searches

Hi Community ,I’m working on building an AI Agent in Now Assist that uses the Web Search tool to answer user queries. I followed the article How to set up the Web Search using Google Gemini for AI Agents and Virtual Agenthttps://www.servicenow.com/co...

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running AI Agents in parallel

Hi, is there a method to make AI agents execute in parallel instead of sequentially? I've seen in one OOTB this can be enforced via instructions to LLM, but it's not working in my environment. Thank you.

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Populate "Assigned To" field in Evidence table from Control table's Owner field using UI Builder

I’m working in the Audit Workspace and want to automatically populate the "Assigned To" field in the Evidence table with the Owner value from the related Control table. This should happen when a user clicks the New button in the Evidence related list...

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