ServiceNow Community

output is not displaying on Background script

var gr = new GlideRecord('kb_knowledge');gr.addQuery('workflow_state', 'draft');gr.query();while (gr.next()) { gr.deleteRecord();}

Question

Agent Client Collector - Excluding a workstation from discovery

Is there a way to exclude a specific workstation from ACC discovery other than uninstalling the agent? I did see an article that talked about the enable_silent_mode property in the acc.yml file... but it looks like that property doesn't exist on the...

Question

How Mature ServiceNow Organizations Manage Feedback

Once ServiceNow is implemented, the real work begins. A mature organization does not treat feedback as isolated surveys or scattered metrics. Instead, feedback becomes a governed, platform-wide discipline that drives measurable improvement over time....

Article

ServiceNow Exchange: What's New in the Q4 Store Release for ITOM AIOps (APAC)

oin this session to learn about what is new for IT Operations Management AIOps for the Q4'25 store release across Event Management, Health Log Analytics, AI Agents, Service Reliability Management, Service Observability, Synthetic Monitoring, and m...

Event

ServiceNow Exchange: What's New in the Q4 Store Release for ITOM Visibility & Cloud Accelerate

Join this session to learn about what is new for IT Operations Management Visibility, AIOps LEAP & Cloud Accelerate Q4 2-25 store release. You will have the opportunity to interact with and ask questions to product management during this live sess...

Event

RTD issue after upgrade latest version of Service bridge plugin

after update service bridge plugins in provider & consumer instances. Remote task definition is not showing on flow designer in provider instance .it causes creation of remote task.What could be the issue here.

Question

ServiceNow Exchange: The future of AIOps with Autonomous Alert Management

IT Operations Management AIOps is enabling autonomous IT operations by streamlining the entire triage, analysis, and investigation process using AI agents. Operators now have immediate access to the key insights they need to take action and resolv...

Event

Financial Services Operations (FSO) for Banking: Application Overview

Financial Services Operations (FSO) for Banking: Application Overview Objective: This document provides a high-level overview of ServiceNow Financial Services Operations (FSO) banking applications to help practitioners, implementers, and business s...

Article

Unable to access ServiceNow University

Hi everyone, I am unable to access ServiceNow University. I recently left my previous role and merged my ServiceNow account (associated with my former company) into my personal account that I had prior to joining. After joining new role I have merge ...

Question

Enforce email format/template for manually created emails

When sending an email from the SOW using this tool we need to enforce specific formatting to make sure we have consistent branding (border color, specific links to the portal at the bottom, etc.):we would like to use

Question

Trying to do CAD certification how to get firstname? The following doesn't work.

Hi, In the training it states that this gets the firstname: 'g_user.firstName'. However I get the following when I run the code: "incident.System" Any suggestions? Thanks,Aniket

Question

PA REPORT HELP. Incident user report

Need help creating a Data Visualization. I need to answer the following questions 1. Date / Time When all users in support group xyz get assigned incident2. Incident state - Changes duration.. Meaning.. How long in WIP, onhold etc Adding pic for att...

Question
Performance Analytics

Accelerate Legal Content Review while Reducing Risk in LSD

Every organization produces a constant stream of content—marketing materials, presentations, policy documents, training assets, and external communications. Without a structured legal review process, that content can introduce regulatory, intellectua...

Article

Hide Conversational Panel in Service Operations Workspace or Agent Workspace

Hi All, We are looking to have the conversation panel closed when a chat has been moved to closed complete state. May I please know if anyone has any information on how this chat window can be made collapsible or hidden once the agent closes the inte...

Question
Agent Workspace
Service Operations Workspace

Authentication for Google A2A – ServiceNow as Secondary Agent

As part of our December 2025 release of Now Assist AI Agents, we’re introducing AI agent interoperability over the Google Agent2Agent protocol. Follow the below instructions to set up your ServiceNow AI Agents as secondary agents (acting as A2A serve...

Article
Best Practices
Getting Started