ServiceNow Community

Declarative actions

Hi Can we configure the visibility of the declarative actions?my requirement is when the status changes to in progress declarative action button should show and then clicking on the on hold declarative action button it should update the record status...

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Updating Topic Category for Topic Details

Hello! In our environment, we have accidentally created three Topic Categories for the same purpose, and have some Topic Details split out amongst them. We are wondering if there would be any potential fallout from updating the Topic Details to be al...

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SSO not working for Now Mobile App

We have configured ServiceNow mobile app and installing it through the Company Portal App. Its not redirecting for SSO page as the Web Browser. It works perfectly in Mobile Browser.Kindly let me know if the ServiceNow mobile app supports SSO?

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Architect

Issue ServiceNow Sidebar Integration with MS Teams

Unable to initiate the Sidebar discussion with MS Teams, it keeps prompting the login window even after submitting the correct credentials The integration of ServiceNow Sidebar with Microsoft Teams has been configured in alignment with the official g...

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Possibility to Merging Multiple Demands into a Single Demand

In Strategic Portfolio Management, can we merge multiple demands into one single demand? For example, if we have 10 demands, is it possible to bring them all together into one, along with their tasks, cost plans, resources, and other related data ?, ...

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Demand Management

Unable to view complete choice inside variable in Portal view

For Example In my incident form there is a variable "How Are You Affected" It does not show the complete choice written there.

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catalog item

Hi everyone,I have a catalog item for group retirement. Before retiring a group, I need to check its dependencies.I created a Script Include to check dependencies (like Business Rules, ACLs, UI Actions, Client Scripts, etc.) and used it in a workflow...

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In MRVS how to get only 1st Category from multiple Model Categories

@Ankur Bawiskar In MRVS how to get only 1st Category from multiple Model CategoriesUnder cmdb_model table we have field Model Categories how i can take only first Category and add to MRVS data.Now adding it takes all the categories.Example:Model Cat...

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Resolved! How to calculate average survey rating per assessment

I’ve created a survey in ServiceNow for Incidents with 5 questions:Questions 1–4 are rating type (scale 1 to 5).Question 5 is free-text (comments).What I want is:Calculate the average of Questions 1–4,Also include the free-text comment from Question ...

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ServiceNow Tacton CPQ Integration

Has anyone worked on ServiceNow Tacton CPQ integration? Any idea what procedure need to follow?

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Approval flow ignores Decision Table approvers and always assigns to the same manager

I am building a custom app (Tuition Fee Exemption) and want to route approvals to different approvers depending on the values of University and Program (Request to). I have defined these rules in a Decision Table.Setup:A Record Producer creates a rec...

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Approvals
Custom Application
Decision Table
flow designer

Community VS Forum VS customer portal

Like the head, I would like know the difference between Community VS Forum VS customer portal.Text doesn't have any explanation about it and I feel confused. Could somebody help me about this question?Thank you.

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Dynamic Tokens in Project Workspace

data collection error i am using pa script to find the diffrence of two fields

What i am trying to do is find the difference of two fields time event starts and time event ends both are in string format value is 6am and 5pm now for calculation of diffrence of these two and find the hours in between them i have written a script...

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Execute operation on script include 'hr_caseOpenRequestFilterUtil' from scope 'Global' was denied.

Hi, We are trying to implement the Employee Center Out of the Box widget, 'My Items' which shows tasks, requests, surveys , and Today's Reservations to our custom portal. We are getting this error: Execute operation on script include 'hr_caseOpenReq...

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New Control Implementation

I have a requirement suppose there is a new regulation coming for an organization and need to create new control objective and also new controls in an organization. Where is the that step in the control lifecycle where control owner needs to set up/c...

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