ServiceNow Community

Only-read role for workspace and itil role for employee center in the same role

Hello, I'm trying to customize a role in my Service Now, but I'm not getting it.I need two different roles in the same role. I need some peple can only read Incidents or Request, not can edit them in the Workspace, but if the go into the Employee Cen...

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Flow designer always returning as 0

Hi I made a inbound flow where I am checking how many client visbility the user has on that basis I am actually sending an email if it is greater than 1 we are not creating a case and sending an email. I tried everything script include action everyth...

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Breakdown not visible

While creating an automated indicator the Vendor breakdown is not available it is a reference field in the ast_contract table

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Performance Analytics

REQ to RITM

Hi I have a requirement when I want to submit a catalog item in CSM portal it should redirect to Req not RITM.Can anyone tell me how I can achieve itThanks in advance.

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Hide Sensitive Information from the Activity Feed

When logging a specific catalog request, an event/email notification is sent via email to the requestor containing a password. By default, this email is added to the activity feed on the RITM. This means any ITIL user can view the email and obtain th...

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want to make changes on Analytics page on project workspace. want to remove and add some widgets

I got requirement to make changes on analytics page of project workspace requirement is to remove some reports and then wanted to add new.

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Seeking Guidance on Career Growth as a ServiceNow Business Analyst

Hi Community,I’m looking for some career guidance and would really appreciate your insights.I have 13 years of experience in IT, with 5+ years as a Business Analyst in the ServiceNow ecosystem, primarily focused on the IT Asset Management (ITAM) doma...

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group alerts if there are 3 alerts if not dont group them

requirement is if 3 alerts is created in servicenow , group them which is working but now what is happening is 3 alerts are created but this rule is not matching and showing some different rule in activites under work notes ,some other rule is taking...

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notification in table format

How to create a notification in table format

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Resolved! [Article] Bye Webassessor, Hello Pearson VUE

As a Servicenow User, please note, all ServiceNow exams will be shifting from Webassessor to Pearson VUE starting November 18, 2025.This is a significant shift in ServiceNow exam policy as it will enhance global accessibility, expand the number of te...

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How to customize this Record information

Hi guys can you please tell me how I can customise the record information when I click on the RITM and click on this button need to show different field currently in CSM workspace.

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New button to create Request in Service Operation Workspace

How to enable New button visible for ITIL users to create new Request in Service Operation Workspace. Currently it is visible only to the Admin users

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CMDB Data foundation dashboard

HI Community, In CMDB Data foundation dashboard, we have multiple reports in it (attached screenshot) and if i open these reports i can able to see a trends but i'm not able to see the actual records . and when i open the reports in pa_indicators tab...

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IP Switch stuck in identifying state in discovery status

Hello community, As we are trying to discover one IP Switch, we observed that in discovery status, in devices tab IP is stuck in identifying state and getting update via another ip with same hostname. Please help us to fix this issue. Thanks in advan...

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Discovery

How to filter the reports of PA dashboard based on the entity selected in the Dashboard filter

Hi all, We have a requirement to filter all the reports of a PA inline dashboard. This filter is on Entity table. So all the reports should be filtered based on the selected entity and its downstream entities. Is there a way to filter the reports bas...

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