Multiple Survey for a Incident record

[imranbasham]

Hi ,

I like to have a image based survey in outlook, as per the ServiceNow documentation - Embed a survey within the Outlook email client (servicenow.com) we can only have one questions with image scale type but we have multiple ones. 

Is there a possibility to trigger two survey in a single notification with  one questions with image scale and others as a link that need to be  filled in a browser with different survey. 

As final result we need to combine both the survey. 

[Amit Gujarathi]

Hi @imranbasham ,
I trust you are doing great.

To achieve this, we can follow a solution that combines both the surveys and presents a user-friendly experience. Here's how it can be implemented:

1. Create the Outlook Email Template:

   • Design an email template in Outlook that includes the survey question with an image scale. This will be the first survey.
   • Insert the image scale question into the email body using the appropriate HTML and CSS.
   • Ensure that the email template has a clear call-to-action for the recipient to respond to the survey.

2. Add Links to the Second Survey:

   • Within the same email template, include links or buttons that redirect the recipient to the second survey.
   • Each link should point to a unique URL that opens the second survey in a browser.
   • Include a brief description or label for each link to indicate the purpose of the second survey.

3. Combine the Survey Results:

   • Configure the first survey (embedded within the email) to capture responses directly in ServiceNow, using the appropriate ServiceNow table.
   • Configure the second survey (opened in the browser) to capture responses separately in another ServiceNow table.
   • Plan the mapping of survey responses from both tables into a unified data structure in ServiceNow for combined analysis.