Hello SNUG Members!    You are invited to attend the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16 th !    Join me and developer evangelist extraordinaire Lauren McManamon hear from amazing customer presenters and be entertained by an AMAZING mentalist -magician you don’t want to miss! Share your reactions and chat with ServiceNow customers, developers, and partners from across the globe.   Forward the registration to friends and collogues- ALL ARE WELCOME. This is the biggest SNUG of the year- you won’t want to miss it.   REGISTER TODAY  *You must register in advance to receive Zoom login information   Agenda 8:00 am - 9:30 am PT Platform AI Workshop   9:00 am - 9:15 am PT Break   9:15 am - 10:00 am PT Welcome – Tracy O’Brien and Lauren McManamon   10:00 am - 10:30 am PT Now Assist Virtual Agent Adoption & Integrations Ken Bristol, Bristol Meyers Squibb   10:30 am - 11:00 am PT How herding cats helped consolidation efforts at AFRL Tauf Chowdhury, AFRL (Airforce Research Laboratory)   11:00 am - 11:30 am PT Identity and Access Management into ServiceNow Christopher Smith, UNC Health   11:30 am PT - 12:00pm PT KeyBank’s journey with ServiceNow and custom app development with App Engine Adam Stockton, Robert Parry, Seth Nauman-Shamatta, KeyBank   12:00 pm PT - 12:30pm PT Mentalist and Magician Performance Gary Ferrar    12:30 pm PT Closing Remarks     Registered attendees will be provided a link to attend prior to the event with Zoom login credentials. You might be asked to login and/or register for Zoom to enter the virtual meeting.        REGISTER TODAY   * The virtual event will be delivered via Zoom Webinar. Use these links to access information about Zoom Webinar Language and Accessibility features.    Tracy O'Brien SNUG Program ... View more

Hello SNUG Members!   Share your stories and expertise alongside other AI experts, innovators, and creators at the 2026 Knowledge event!   We have streamlined the submission process to align the deadlines and milestones for both Knowledge and CreatorCon. Key Dates: Submission deadline: Oct. 24, 2025 Speaker notifications: Mid-November 2025 & Early-January Event dates: May 5-7, 2026, Las Vegas, Nevada Knowledge 2026: Ideal submissions include fresh perspectives, proven success stories, and breakthrough ideas that help our community achieve more with ServiceNow. Special attention will be given to AI, AI Agent and CRM customer stories.   Whether you’re a customer, partner, developer, or thought leader, we want to hear from you. Topics may include (but aren’t limited to): Customer success stories that showcase how you drive measurable results Innovation in action—pushing the boundaries of what’s possible on the ServiceNow AI Platform Best practices for digital transformation, workflow automation, and AI Technical deep dives and developer-led sessions Industry-specific solutions for public sector, financial services, healthcare, manufacturing, and more CreatorCon 2026: CreatorCon is designed for hands-on practitioners who actively build, optimize, and innovate on the ServiceNow platform. Our primary focus is on developers, admins, and architects. SUBMIT YOUR IDEA TODAY ... View more

Hello SNUG Members!   We're looking forward to seeing you all tomorrow at the Arkansas SNUG at the Embassy Suites in Northwest Arkansas. Check-in for the workshop will begin at 9:00 AM. Please note: a laptop is required for the workshop. Check-in for the SNUG will begin at 11:30 AM.    Final Agenda:    PRE-SNUG Optional Workshop  09:00 am Check-in and Breakfast  09:30 am Now Assist for ITSM Powered by GenAI Workshop | Ramsay Tuita, ServiceNow *laptop required SNUG  11:30 pm Lunch and Networking  12:30 pm Welcome and Introduction  12:35 pm Introducing CodeCenter™ by Infocenter:  Supercharge ServiceNow Development with AI 01:05 pm Enable fast, data driven improvements with in-platform process mining | Patrick Blache, ServiceNow 01:50 pm Break 02:10 pm Managing Risk in Digital Transformation | Patrick Dennis, ServiceNow  02:40 pm Alt Shift Life Short Film 03:10 pm Open Discussion 03:30 pm Happy Hour    Please see the map below for directions on getting to the SNUG from the main entrance of the hotel. You can also use the Convention Center entrance marked with the X on the map.  Looking forward to a great event! ... View more

Hello SNUG Members! This is a reminder that the Arkansas SNUG is just under a week away, on Wednesday, June 18th! Spread the word: there's still plenty of time to register for the event!   Currently, no customers have raised their hand to present. I would still like to highlight a customer, if anyone is interested in presenting. We're not looking for perfection, we're looking for participation!    In the event that no customers are able to present, the agenda for the day will be as follows:  PRE-SNUG Optional Workshop  09:00 am Check-in and Breakfast  09:30 am Now Assist for ITSM Powered by GenAI Workshop | Ramsay Tuita, ServiceNow SNUG  11:30 pm Lunch and Networking  12:30 pm Welcome and Introduction  12:35 pm Introducing CodeCenter™ by Infocenter:  Supercharge ServiceNow Development with AI 01:05 pm Enable fast, data driven improvements with in-platform process mining | Patrick Blache, ServiceNow 01:50 pm Break 02:10 pm Managing Risk in Digital Transformation | Patrick Dennis, ServiceNow  02:40 pm Alt Shift Life Short Film 03:10 pm Open Discussion 03:30 pm Happy Hour    We're looking forward to seeing you at the Embassy Suites Northwest Arkansas next week! Please reach out to julia.vitale@servicenow.com with any questions.      ... View more

Hello SNUG Members!    We're excited to be hosting the in-person Arkansas SNUG Meeting on June 18th at Embassy Suites Northwest Arkansas.      We continue to refine the agenda as we get closer to the event date and are still in need of customer presenters, so if you are interested in participating, please email julia.vitale@servicenow.com so we discuss your participation at the event.  To learn more about ways to participate, you can view the SNUG Participation Guide.     We are also still in need of a partner sponsor for this event. If you are interested in sponsoring, please email julia.vitale@servicenow.com for more information.      Enhancing and accelerating your success with ServiceNow is the focus of SNUG events, and we only have one local SNUG event each year. Space may be limited, so please register today to reserve your spot!    SNUG meetings are one of the best ways to learn from and collaborate with other ServiceNow customers.  Whether you are new to ServiceNow or a long-time customer, SNUG meetings will help you on your journey. You will have the opportunity to network with your peers during breaks, lunch, and afternoon drinks.      We will have an optional pre-SNUG Now Assist for ITSM workshop beginning at 9:30 AM. Check-in for the workshop will begin at 9:00 AM, and check-in for the SNUG will begin at 11:30 AM.     AGENDA (tentative)   PRE-SNUG Optional Workshop  09:00 am Check-in and Breakfast  09:30 am Now Assist for ITSM Powered by GenAI Workshop SNUG  11:30 pm Lunch and Networking  12:30 pm Welcome and Introduction  12:35 pm ServiceNow Presentation - Enable fast, data driven improvements with in-platform process mining 01:20 pm Customer Presentation - Looking for Presenters! 01:50 pm Break 02:10 pm ServiceNow Presentation - Managing Risk in Digital Transformation 02:35 pm Customer Presentation or ServiceNow Presentation  03:05 pm Q+A and Open Discussion 03:20 pm Happy Hour    Get ready to leave energized to make work, work better!     Register now to secure your space and keep updated as the agenda grows!    We look forward to seeing you there!  ... View more