Hello SNUG Members!   We're looking forward to seeing you all tomorrow at the Arkansas SNUG at the Embassy Suites in Northwest Arkansas. Check-in for the workshop will begin at 9:00 AM. Please note: a laptop is required for the workshop. Check-in for the SNUG will begin at 11:30 AM.    Final Agenda:    PRE-SNUG Optional Workshop  09:00 am Check-in and Breakfast  09:30 am Now Assist for ITSM Powered by GenAI Workshop | Ramsay Tuita, ServiceNow *laptop required SNUG  11:30 pm Lunch and Networking  12:30 pm Welcome and Introduction  12:35 pm Introducing CodeCenter™ by Infocenter:  Supercharge ServiceNow Development with AI 01:05 pm Enable fast, data driven improvements with in-platform process mining | Patrick Blache, ServiceNow 01:50 pm Break 02:10 pm Managing Risk in Digital Transformation | Patrick Dennis, ServiceNow  02:40 pm Alt Shift Life Short Film 03:10 pm Open Discussion 03:30 pm Happy Hour    Please see the map below for directions on getting to the SNUG from the main entrance of the hotel. You can also use the Convention Center entrance marked with the X on the map.  Looking forward to a great event! ... View more

Hello SNUG Members! This is a reminder that the Arkansas SNUG is just under a week away, on Wednesday, June 18th! Spread the word: there's still plenty of time to register for the event!   Currently, no customers have raised their hand to present. I would still like to highlight a customer, if anyone is interested in presenting. We're not looking for perfection, we're looking for participation!    In the event that no customers are able to present, the agenda for the day will be as follows:  PRE-SNUG Optional Workshop  09:00 am Check-in and Breakfast  09:30 am Now Assist for ITSM Powered by GenAI Workshop | Ramsay Tuita, ServiceNow SNUG  11:30 pm Lunch and Networking  12:30 pm Welcome and Introduction  12:35 pm Introducing CodeCenter™ by Infocenter:  Supercharge ServiceNow Development with AI 01:05 pm Enable fast, data driven improvements with in-platform process mining | Patrick Blache, ServiceNow 01:50 pm Break 02:10 pm Managing Risk in Digital Transformation | Patrick Dennis, ServiceNow  02:40 pm Alt Shift Life Short Film 03:10 pm Open Discussion 03:30 pm Happy Hour    We're looking forward to seeing you at the Embassy Suites Northwest Arkansas next week! Please reach out to julia.vitale@servicenow.com with any questions.      ... View more

Hello SNUG Members!    We're excited to be hosting the in-person Arkansas SNUG Meeting on June 18th at Embassy Suites Northwest Arkansas.      We continue to refine the agenda as we get closer to the event date and are still in need of customer presenters, so if you are interested in participating, please email julia.vitale@servicenow.com so we discuss your participation at the event.  To learn more about ways to participate, you can view the SNUG Participation Guide.     We are also still in need of a partner sponsor for this event. If you are interested in sponsoring, please email julia.vitale@servicenow.com for more information.      Enhancing and accelerating your success with ServiceNow is the focus of SNUG events, and we only have one local SNUG event each year. Space may be limited, so please register today to reserve your spot!    SNUG meetings are one of the best ways to learn from and collaborate with other ServiceNow customers.  Whether you are new to ServiceNow or a long-time customer, SNUG meetings will help you on your journey. You will have the opportunity to network with your peers during breaks, lunch, and afternoon drinks.      We will have an optional pre-SNUG Now Assist for ITSM workshop beginning at 9:30 AM. Check-in for the workshop will begin at 9:00 AM, and check-in for the SNUG will begin at 11:30 AM.     AGENDA (tentative)   PRE-SNUG Optional Workshop  09:00 am Check-in and Breakfast  09:30 am Now Assist for ITSM Powered by GenAI Workshop SNUG  11:30 pm Lunch and Networking  12:30 pm Welcome and Introduction  12:35 pm ServiceNow Presentation - Enable fast, data driven improvements with in-platform process mining 01:20 pm Customer Presentation - Looking for Presenters! 01:50 pm Break 02:10 pm ServiceNow Presentation - Managing Risk in Digital Transformation 02:35 pm Customer Presentation or ServiceNow Presentation  03:05 pm Q+A and Open Discussion 03:20 pm Happy Hour    Get ready to leave energized to make work, work better!     Register now to secure your space and keep updated as the agenda grows!    We look forward to seeing you there!  ... View more

Hello SNUG Members!   I hope to see you at Knowledge 2025- our largest event of the year!   Join us May 6-8 at The Venetian Las Vegas for three days of unforgettable insights, training, and networking! There will be over 800 content-packed breakouts and sessions, pre-conference technical training (Now Learning), CreatorCon, and more.   Check out Event Highlights, Agenda-at-a-glance, and Agenda Builder to learn more. The closing party will be at the SPHERE and feature Gwen Stefani and Leon Bridges!   It’s not too late to register to attend.   We look forward to welcoming the SNUG community in the community area on the Expo floor! Grab your SNUG ribbon! Take part in CreatorCon Learn about ways to engage with the SNUGs! Looking to find the most coveted giveaways at Knowledge 2025? If you want one, you will have to hunt for one! For the FOURTH year, we have the SNUG glass “orb” treasure hunt!   Read about  The Treasure Hunters of Block Island in The New York Times article or see the video on CBS News! The owner of the Glass Station Studio and Gallery in Rhode Island started the “Glass Float Project” collection craze by creating and hiding glass “orbs” throughout Block Island for people to find and collect. Join us at Knowledge again this year to participate in the Treasure Hunt! We will be hiding 3 ServiceNow green orbs each day and the special multi-colored orb on the last day of the conference.   Please visit me in the community area of the Expo if you attend! I enjoy meeting SNUG members to get your first-hand feedback and ideas. We will be scanning participants who are interested in participating at SNUG events (hosting, presenting, participating as a Leader) and will follow-up with everyone who is interested following the conference.   Have questions? You can find help at the Events Help Center.   I hope to see you there!   Tracy O’Brien ServiceNow ... View more

We are in the process of planning the next SNUG meeting in Arkansas for this June and we are looking for: Partner Sponsor: All Specialist, Premier, Elite and Build partners are eligible to sponsor SNUG events. Benefits include a 30-minute presentation time slot and exclusive partner representation at the event. Apply to sponsor on the Partner Portal – Marketing > Events > SNUG Events. Presenters: SNUG presentations are typically 30-minutes in length - the perfect amount of time to share your best practice or share/demo an innovation!  Host: Show off your company and invite peers to attend!  Please reach out to julia.vitale@servicenow.com with any questions!   ... View more