Dear SNUG Community, On April 14, we will host a free 45-minute webinar exploring how ServiceNow’s single data model connects Customer Service Management (CSM) with Sales & Order Management (SOM) and Field Service Management (FSM), enabling end‑to‑end workflows.  We welcome professionals involved in Sales & Order Management, Field Service, Customer Operations, ServiceNow Admins & Users.   Join us on April 14, 10:00–10:45 am to discover in a live demo how: A single ServiceNow data model connects CSM, SOM, and FSM, simplifying integrations and enabling scalable end-to-end workflows. CPQ (Configure, Price, Quote) uses attribute-based rules to prevent invalid configurations and keep pricing within guardrails. SOM manages order capture and decomposition. Field work is dispatched from the same record of truth using contracts and entitlements. Speaker: István Görgei, Head of ServiceNow Strategy & Alliances at Capture Group   Interested but cannot attend the live event? Register anyway! The session will be recorded and shared exclusively with registrants. Register now: https://events.teams.microsoft.com/event/ecf8b6fb-1bcc-404a-887b-70298dd30308@b4fd05d4-5fa8-4fab-9224-7cd07c1d16cb   We hope to see you at the webinar. ... View more

Hi guys,       Is there someone that have some experience with the Field Service Module? With the Istanbul release ServiceNow, introduced a new functionality within the module: PDF summary for work orders Create a PDF for a work order that includes a summary of the completed work and the name and signature of the customer. This feature is available for work orders that are Closed Complete or Closed Incomplete. The summary includes the completed tasks, parts used and returned, incidental expenses, and the time required to complete the work. The PDF also includes the name and signature of the customer. After a work order has been closed, the system generates a message with a link to the work order form, which displays both the Sign & Confirm button in the form header and the Sign & Confirm related link. Use either the button or link to open the Signature Pad popup window. After the customer enters a name and electronic signature, the information is confirmed and a PDF is generated and attached to the work order. Do you know, if this PDF can be modified? Also if multiple PDF's with different content can be available e.g. different language? Regards Ventsi Dobrev ... View more

Hello SNUG Members!   We had over 1,400 people from all over the world join us for the 2025 Holiday SNUG event this year.   A HUGE thanks to our presenters from Bristol Myers Sqibb, UNC Health, and KeyBank as well as our superstar ServiceNow Solution Consultant Travis Rogers and my AMAZING cohost developer advocate Lauren McManamon!   You can find the recording of the event as well as the customer presentations HERE.     I hope you are able to attend Knowledge 2026 – early registration is open!   Wishing all of you a healthy, happy holiday season!   Tracy O’Brien ... View more

Hello SNUG Members!    It's not too late to register for the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16 th !    We will have a NEW Platform AI workshop to start, customer presentations, and a fun, entertaining magic/mentalist act to finish.    REGISTER TODAY  *You must register in advance to receive Zoom login information. ** If you don't receive your login information, please check your spam/junk email folder(s).    Registered attendees will be provided a link to attend prior to the event with Zoom login credentials. You might be asked to login and/or register for Zoom to enter the virtual meeting.    REGISTER TODAY   * The virtual event will be delivered via Zoom Webinar. Use these links to access information about Zoom Webinar Language and Accessibility features.    Tracy O'Brien SNUG Program Manager ... View more

You are invited to attend the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16 th !    Join me and developer evangelist extraordinaire Lauren McManamon hear from amazing customer presenters and be entertained by an AMAZING mentalist -magician you don’t want to miss! Share your reactions and chat with ServiceNow customers, developers, and partners from across the globe.   Forward the registration to friends and collogues- ALL ARE WELCOME. This is the biggest SNUG of the year- you won’t want to miss it.   REGISTER TODAY  *You must register in advance to receive Zoom login information   Agenda 8:00 am - 9:30 am PT Platform AI Workshop   9:00 am - 9:15 am PT Break   9:15 am - 10:00 am PT Welcome – Tracy O’Brien and Lauren McManamon   10:00 am - 10:30 am PT Now Assist Virtual Agent Adoption & Integrations Ken Bristol, Bristol Meyers Squibb   10:30 am - 11:00 am PT How herding cats helped consolidation efforts at AFRL Tauf Chowdhury, AFRL (Airforce Research Laboratory)   11:00 am - 11:30 am PT Identity and Access Management into ServiceNow Christopher Smith, UNC Health   11:30 am PT - 12:00pm PT KeyBank’s journey with ServiceNow and custom app development with App Engine Adam Stockton, Robert Parry, Seth Nauman-Shamatta, KeyBank   12:00 pm PT - 12:30pm PT Mentalist and Magician Performance Gary Ferrar    12:30 pm PT Closing Remarks     Registered attendees will be provided a link to attend prior to the event with Zoom login credentials. You might be asked to login and/or register for Zoom to enter the virtual meeting.        REGISTER TODAY   * The virtual event will be delivered via Zoom Webinar. Use these links to access information about Zoom Webinar Language and Accessibility features.    Tracy O'Brien SNUG Program ... View more