Hi guys,       Is there someone that have some experience with the Field Service Module? With the Istanbul release ServiceNow, introduced a new functionality within the module: PDF summary for work orders Create a PDF for a work order that includes a summary of the completed work and the name and signature of the customer. This feature is available for work orders that are Closed Complete or Closed Incomplete. The summary includes the completed tasks, parts used and returned, incidental expenses, and the time required to complete the work. The PDF also includes the name and signature of the customer. After a work order has been closed, the system generates a message with a link to the work order form, which displays both the Sign & Confirm button in the form header and the Sign & Confirm related link. Use either the button or link to open the Signature Pad popup window. After the customer enters a name and electronic signature, the information is confirmed and a PDF is generated and attached to the work order. Do you know, if this PDF can be modified? Also if multiple PDF's with different content can be available e.g. different language? Regards Ventsi Dobrev ... View more

Dear SNUG Community, On June 17, we will host a free 30-minute webinar on optimizing your IT asset lifecycle with ServiceNow ITAM. We welcome professionals involved in IT operations, strategy, and service management who are responsible for managing IT assets, ensuring compliance, and optimizing costs.   Join us between 10:30 and 11:00 a.m. to: Discover how ServiceNow ITAM can give you control over every stage of the asset lifecycle. Learn practical strategies to optimize asset performance and ensure secure, compliant asset management. See how ServiceNow ITAM supports strategic planning by integrating with Strategic Portfolio Management, Enterprise Architecture, and IT Operations Management. Speaker: Andras Cseke, ServiceNow Certified ITSM/ITAM Consultant at Capture Group Language: English   Interested but cannot attend the live event? Register anyway! The session will be recorded and shared exclusively with registrants. Register now at: https://events.teams.microsoft.com/event/c6fc4ea0-c5a2-4f80-b252-e05439c130ba@b4fd05d4-5fa8-4fab-9224-7cd07c1d16cb   We hope to see you at the webinar. ... View more

Hello SNUG Members!   I hope to see you at Knowledge 2025- our largest event of the year!   Join us May 6-8 at The Venetian Las Vegas for three days of unforgettable insights, training, and networking! There will be over 800 content-packed breakouts and sessions, pre-conference technical training (Now Learning), CreatorCon, and more.   Check out Event Highlights, Agenda-at-a-glance, and Agenda Builder to learn more. The closing party will be at the SPHERE and feature Gwen Stefani and Leon Bridges!   It’s not too late to register to attend.   We look forward to welcoming the SNUG community in the community area on the Expo floor! Grab your SNUG ribbon! Take part in CreatorCon Learn about ways to engage with the SNUGs! Looking to find the most coveted giveaways at Knowledge 2025? If you want one, you will have to hunt for one! For the FOURTH year, we have the SNUG glass “orb” treasure hunt!   Read about  The Treasure Hunters of Block Island in The New York Times article or see the video on CBS News! The owner of the Glass Station Studio and Gallery in Rhode Island started the “Glass Float Project” collection craze by creating and hiding glass “orbs” throughout Block Island for people to find and collect. Join us at Knowledge again this year to participate in the Treasure Hunt! We will be hiding 3 ServiceNow green orbs each day and the special multi-colored orb on the last day of the conference.   Please visit me in the community area of the Expo if you attend! I enjoy meeting SNUG members to get your first-hand feedback and ideas. We will be scanning participants who are interested in participating at SNUG events (hosting, presenting, participating as a Leader) and will follow-up with everyone who is interested following the conference.   Have questions? You can find help at the Events Help Center.   I hope to see you there!   Tracy O’Brien ServiceNow ... View more

Hello SNUG Members!    The 4th annual virtual Holiday SNUG event is only a few days away and you must be pre-registered to receive the Zoom Webinar login details.   Join me and Chuck Tomasi (back from retirement) to hear from amazing customer presenters and experience special artist performances you don’t want to miss!    Date:    Wed December 4 th Time:    8:00am PST – 1:00pm PST   REGISTER TODAY     Agenda 8:00 – 9:30                        Now Assist Workshop / Welcome  9:30 – 10:00                      Magic Performance – Ben Seidman  10:00 – 10:30                    Automating Workers Comp with Service Catalog- Memorial Healthcare System  10:30 – 11:00                    RFID Live Asset Tracking - NFL  11:00– 11:30                     Tanium Partner Sponsor co-presentation with AHEAD 11:30 – 12:00                    Gaining Value Through Service Mapping - Erie Insurance  12:00 – 12:30                    Virtual Agent - Anywhere Real Estate  12:30 – 1:00                       Mentalists performance- The Evasons  1:00                                      Close     Agenda Highlights:  WORKSHOP The NOW Assist for Service Operations virtual lab experience will delve into the practical applications of Now Assist across Service Operations.   CUSTOMERS Presentations from Memorial Healthcare Systems, the NFL, Erie Insurance Company, and Anywhere Real Estate- one of the largest users of ServiceNow Virtual Agent ENTERTAINMENT  ** Use the RAISE YOUR HAND feature at ANY TIME and we will promote you to participate with our FANTASTIC Entertainers Magician Ben Seidman has guest starred on the original Netflix series Brainchild, appeared on Penn and Teller specials, and has been a resident magician in Las Vegas at Mandalay Bay Casino  Mentalist duo The Evasons have appeared on major networks such as NBC, CBS, CW, Discovery Channel, and Amazon Prime Video. This is one of the most sought-after mentalists acts worldwide – HAVE Dice, Playing Cards, Paper Money on-hand!   Registered attendees will be provided a link to attend prior to the event with Zoom login credentials. You might be asked to login and/or register for Zoom to enter the virtual meeting.    Special thanks to our sponsor Tanium.   REGISTER TODAY   * The virtual event will be delivered via Zoom Webinar. Use these links to access information about Zoom Webinar Language and Accessibility features.    Tracy O'Brien Global SNUG Program Manager ... View more

Hello SNUG Members!    You are invited to attend the upcoming 4th annual virtual Holiday SNUG event on December 4 th !    Join me and Chuck Tomasi (back from retirement) to hear from amazing customer presenters and experience special artist performances you don’t want to miss!    REGISTER TODAY  *You must register to obtain Zoom login information   Agenda (subject to change):  8:00 – 9:30                        Now Assist Workshop / Welcome  9:30 – 10:00                      Magic Performance – Ben Seidman  10:00 – 10:30                    Automating Workers Comp with Service Catalog- Memorial Healthcare System  10:30 – 11:00                    RFID Live Asset Tracking - NFL  11:00– 11:30                     Tanium Partner Sponsor co-presentation with AHEAD 11:30 – 12:00                    Gaining Value Through Service Mapping - Erie Insurance  12:00 – 12:30                    Virtual Agent - Anywhere Real Estate  12:30 – 1:00                       Mentalists performance- The Evasons  1:00                                    Close     Agenda Highlights:  The NOW Assist for Service Operations virtual lab experience will delve into the practical applications of Now Assist across Service Operations.   Employee Experience: Now Assist for AI Search and Virtual Agent enhances employee engagement   Agent Experience: Hands-on with Chat and Incident Summarization, Incident Resolution, and Knowledge Article Generation for enhanced productivity   Operator Experience: Transform esoteric machine-generated events into actionable insights with analysis, enabling operators to respond with precision and clarity  Customer presentations from Memorial Healthcare Systems, the NFL, Erie Insurance Company, and Anywhere Real Estate- one of the largest users of ServiceNow Virtual Agent   Magician Ben Seidman has guest starred on the original Netflix series Brainchild, appeared on Penn and Teller specials, and has been a resident magician in Las Vegas at Mandalay Bay Casino  Mentalist duo The Evasons have appeared on major networks such as NBC, CBS, CW, Discovery Channel, and Amazon Prime Video. This is one of the most sought-after mentalists acts worldwide   Registered attendees will be provided a link to attend prior to the event with Zoom login credentials. You might be asked to login and/or register for Zoom to enter the virtual meeting.    Special thanks to our sponsor Tanium.     REGISTER TODAY   * The virtual event will be delivered via Zoom Webinar. Use these links to access information about Zoom Webinar Language and Accessibility features.    Tracy O'Brien Global SNUG Program Manager ... View more