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Disabling Emergency change template in the Service Operations Workspace

batelaan
Tera Contributor

We want to disable the Emergency Change model as an option in the Service Operations Workspace EXCEPT for when a change is being created from an Incident with Priority 1 - Critical or 2 - High. I know that only Pre-approved Change models are available when creating a Change from an Interaction record, so I assume a similar process can be used.

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