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Garrick
ServiceNow Employee
ServiceNow Employee


OLUG

Alright, so I haven't had enough time to put more work into this, so wanted to turn to the power of the Interwebs to pick up where I left off. I know the listv2 plugin can offer some functionality here too, but this one doesn't require admin assistance to get working and offers a slightly different set of tools.

 


SNControl

 


Currently, it's viable and working without a hitch. You'll need to put in your instance name in the \chrome\content\search.js file. It's commented so it should be pretty obvious, but if you have a question let me know. Currently, they're set to the demo site, so just change "demo.service-now.com" to "yourinstance.service-now.com" (Look at line 22 if you're really lost) and you should be good to go. I was going to add an option menu to enter your instance to avoid editing the code, but that's where I've left off. If anyone would like to pick that up, it would be great!



 



I'll be getting into Knowledge '10 on Saturday and will be there for the duration, so please feel free to look me up that week too if you have any questions. Hopefully, you'll find it as useful as we have for day-to-day use. Some of our service desk team have started using and found it helpful.



Cheers and look forward to Knowledge '10,


 


Garrick



6 Comments
Jerrod_Bennett
ServiceNow Employee
ServiceNow Employee

I LOVE it!...but how do I install it?

Thanks,
Jerrod


Garrick
ServiceNow Employee
ServiceNow Employee

Yes, I didn't put this one into the Mozilla dev site, so it does require a manual install. You'll need to make the folder name just "{2c8a4635-3564-4abb-90b4-1d12ff50f51d}" (It'll be obvious if you have other extensions installed.) Plop the folder into the path below and restart Firefox. That's it. Hope this helps!


Each profile is stored on your hard drive in a profile folder. The default location of the Firefox profile is %APPDATA%\Mozilla\Firefox\Profiles\xxxxxxxx.default\.

%APPDATA% is shorthand for the C:\Users\\AppData\Roaming\ folder (Windows 7/Vista) or the C:\Documents and Settings\\Application Data\ folder (Windows XP/2000), which depends on your Windows user account name.

xxxxxxxx represents a random string of 8 characters.


Alex125
Giga Expert

ssLordKenyon wrote:Y make


LordKenyon


That did the trick, thanks! to make it clear the full path is:
%APPDATA%\Mozilla\Firefox\Profiles\xxxxxxxx.default\extensions\{2c8a4635-3564-4abb-90b4-1d12ff50f51d}


Jace Benson
Mega Sage

You know, I'm sure there's a way to make this configurable in the application so it defaults to the demo site, and than just let the user change it. If that change occurred we could put this on the mozilla addon's page and then have some count on downloads and ratings!


Not applicable

How do you use it?


Garrick
ServiceNow Employee
ServiceNow Employee

There certainly is. I was starting on it before K10, but didn't get a chance to finish. I might try and carve out some time this week to have an options page and let you choose what you want. If that works the way I think it will, I'll put it through my dev account on Mozilla and update the page.

Thanks for the interest!