How to reset the workflow timer

[Jeni2]

Hello,

I have a wait for condition activity and a Timer activity in parallel in my workflow. I want that if the wait for condition is met the workflow should be rolled back to some previous activity and the timer which is running should be reset. I tried this with rollback to activity but it didn't work(timer is running). After rolling back the timer activity is not working as expected. Please help me with this.

[Community Alums]

Hi Jeni,

The Rollback option was the best approach , since it doesn't works in your case then try with this approach :

https://community.servicenow.com/community?id=community_question&sys_id=c3610b29db98dbc01dcaf3231f96...

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep