Hi,
We have currently set up agent assist using table configurations.
We have set it up so that agent assist only shows recommended knowledge articles, as per the below screenshot.
However, we would also like to show the option ‘Similar Cases’ so agents can see similar cases to the one they are working on.
Which searcher (screenshot below) will allow us to only show these 2 options: Knowledge and Similar Cases? Or how else can we achieve this?
Thanks in advance,
