Bell Icon to be shown in CWS when a case SLA is at 70%

[sreeshsurendran]

The requirement is when a case has an SLA attached and the SLA is at 70%, in CWS a bell icon should be shown to the user with case detials, priority and short description.

I tried by :

1. Creating a new notification under Provider notification.

2. Creating a new Event Registry.

3. A business rule for the same (seems like this is wrong)

Please find the screenshots below:

Business Rule:

Notification:

Event Registry:

Please help me here 🙂

Thanks,

Sreesh

[Kristen Ankeny]

I'm not sure how the notification would show a bell icon on the form in the workspace. My suggestion would be to look at the "field decorators" and define one for each field you need to show the bell icon on.