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Can an Customer/Account also be an Outsourcing Partner?

maruf
Tera Contributor

‎11-07-2023 07:51 AM - edited ‎11-10-2023 07:42 AM

We have an Account (CSM) who is also our partner.  Can an Account also be an Outsourcing Service Provider? thus the  the Contact of the Account be an Outsourcing agent and provide service for itself?

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Xiaochuan
Tera Contributor

‎01-02-2024 04:34 AM

Partner is also a outsource provider. This use case is currently not supported.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1112540

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