Contacts and customer admin is unable to access any links in CSM portal

dmi95 · ‎12-10-2023

We have implemented the CSM portal but the contacts are unable to access any link and redirected to 404 page despite having the required roles.

Community Alums · ‎12-10-2023

404 Page appears if the user do not have correct access, please refer to the roles which should be given :

dmi95 · ‎12-13-2023

Hi @Community Alums
Required roles are already provisioned to the contacts and still they are redirected to 404 page.

Regards,

Divya