Created a survey for each cases after closed, but it's not send existing users after received 1 case

[Community Alums]

HI All,

My issues was, I have created a survey for cases and put the trigger condition as well, once the case closed, opened user will get the survey.

But the issue is, the same opened user did not get multiple surveys 

eg:

       Case CS000001 send the survey to X users

       but Case CS000002 not send the survey to X user again 

Under the survey instances, it has already exists survey for CS000001 is there and not taken on  as well.

My requirement is, i need surveys for each case and same users can work multiple cases and they get multiple surveys. 

Can we implement like this 

[Periyasamy P · Accepted solution]

Please check survey "Trigger Condtion" and ensure Repeat Interval is 0 & Trigger Randomly is false.

[Community Alums]

I missed the repeat intervals. Thank you for your support