We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more
11-15-2023 01:36 AM
Hi, we are planning to go live with CSM and point it to an existing consumer help email account. When we do that, we want to confirm that SN will only consume new emails received after go live and not any historic emails in the mailbox. Thanks.
