CSM Partner account and Account relationship Partner

Adheshwar3
Kilo Explorer

‎02-21-2020 08:08 PM

Hi all,

             I am new To CSM and trying to understand Customer and Partner. What is the difference between Partner account and the Partner in the account relationship?

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Adi26
Tera Expert

‎02-27-2020 10:48 AM

A partner can report and manage cases on behalf of customers. A partner can also be a customer

Sarup Paul
ServiceNow Employee
ServiceNow Employee

‎04-06-2020 03:07 PM

Please check here for partner accounts https://docs.servicenow.com/bundle/helsinki-customer-service-management/page/product/customer-servic...

 

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