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02-05-2024 04:32 AM
Hi, we're using the CSM/FSM configurable workspace for our agents on vancouver. When an agent views a case through the workspace, the casenumer is shown. when an agent views the case through the Next Experience UI, the short description of the case is shown.
In the sys_ui_title.list overview, I see there is an entry for the case table with the short_description field.
What table should I add to the overview to modify the experience for the agent, so they see the short description as well when they view a case in the CSM/FSM configurable workspace?
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