Customer "My Lists" in CSM portal
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‎01-18-2023 07:52 AM
A customer with "sn_customerservice.customer" role is not able to view "My lists" in CSM portal.
When customer clicks on "My lists" on CSM portal it shows "Sorry, the page you requested was not found."
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‎01-18-2023 08:45 PM
Navigate to Service Portal -> Pages
Open 'csm_my_lists' page. Check the user roles in your instance.
As per OOB configuration, users with snc_internal, sn_esm_user role can access the page
Since sn_esm_user role is inherited from sn_customerservice.customer role, users with sn_customerservice.customer role can view 'csm_my_lists' page.