Customer "My Lists" in CSM portal

anirudhpathak
Tera Expert

A customer with "sn_customerservice.customer" role is not able to view "My lists" in CSM portal.

When customer clicks on "My lists" on CSM portal it shows "Sorry, the page you requested was not found."

1 REPLY 1

Shruti
Mega Sage
Mega Sage

Navigate to Service Portal -> Pages

Open 'csm_my_lists' page. Check the user roles in your instance. 

ShrutiW_0-1674103288448.png

As per OOB configuration, users with snc_internal, sn_esm_user role can access the page

Since sn_esm_user role is inherited from sn_customerservice.customer role, users with sn_customerservice.customer role can view 'csm_my_lists' page.