How to add SLA Breakdown Definition tab in incident form

Vani14
Tera Contributor

Hi Team,
I need to Add SLA Breakdown Definition tab in incident form after Task SLA Tab ,could please help me.

1 ACCEPTED SOLUTION

Kalyani Jangam1
Mega Sage
Mega Sage

Hi @Vani14 

Task SLA is related list in incident table and OOB we have found below 2 SLA Breakdown related listScreenshot 2023-06-06 at 4.34.35 PM.png

Go to the Configure=>Related list and above page will open. For testing purposes, I have added SLA Breakdown by Assignment->Task.

Hope this help, Please check and let me know if it it helpful or not.
If it helpful, Please mark Helpful or correct.

View solution in original post

1 REPLY 1

Kalyani Jangam1
Mega Sage
Mega Sage

Hi @Vani14 

Task SLA is related list in incident table and OOB we have found below 2 SLA Breakdown related listScreenshot 2023-06-06 at 4.34.35 PM.png

Go to the Configure=>Related list and above page will open. For testing purposes, I have added SLA Breakdown by Assignment->Task.

Hope this help, Please check and let me know if it it helpful or not.
If it helpful, Please mark Helpful or correct.