How to Connect the Virtual Agent to website
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03-27-2024 12:06 PM
In ServiceNow, I want to connect virtual agent to a website to extract some information.
For example, let's say the customer wants to know about the requirements of loan that exists on a website so if customer types "What are the requirements of loan", the virtual agent will fetch data from a website with the link for each item and display in the Virtual Agent window.
Is it possible to connect the virtual agent bot to any website to be able to extract the data ?
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