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How to give the customer satisifaction survey after case is closed by customer in customer service portal.

Allu Gopal
Kilo Expert

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2 REPLIES 2

mr18
Tera Guru

Hi

Open the survey 'customer satisfaction survey' and set the trigger condition as state changes to closed.

Allu Gopal
Kilo Expert

I  am Not getting survey in portal when closed the issue.

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Please check this trigger Condition once.

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